Guest Experience & Merchandising Assistant

LoveShackFancy; Wilmette (IL); Vor Ort; USD 23.000 - 26.000; Vollzeit

Zusammenfassung

LoveShackFancy in Wilmette, IL is seeking a friendly, service-oriented store assistant for a non-selling role focused on guest experience and smooth operations.

You will greet customers, support the sales team with transactions, manage stock and fitting rooms, and uphold visual merchandising standards. Additional duties include stock transfers, shipments, events support in-store and off-site, and answering inquiries. Salary: $17 per hour.

Qualifikationen

• Greet and acknowledge all customers; provide courteous, knowledgeable service.
• Assist sales on transactions, including pulling, packing and transfers.
• Remove unwanted merchandise from fitting rooms and restock floor.

Aufgaben

• Greet and acknowledge all customers; provide courteous, knowledgeable service.
• Assist sales on transactions, including pulling, packing and transfers.
• Remove unwanted merchandise from fitting rooms and ensure all merchandise is placed back onto the floor.
• Monitor and maintain daily visual merchandising standards.
• Assist with stock duties: shipments, markdowns and transfers.
• Answer the phone and direct calls to the appropriate person.
• Help with events both in store and off site.

Kenntnisse

Customer service

Visual merchandising

Stock management

POS proficiency

Jobbeschreibung

ABOUT LOVESHACKFANCY

LoveShackFancy, founded in 2013 by Rebecca Hessel Cohen, is a global fashion, beauty, childrenswear, accessories, home, and lifestyle brand celebrated for its romantic, vintage-inspired aesthetic and cult-like community. Known for its immersive, whimsical interiors, the brand has grown to 24 boutiques across the U.S. and London. Signature ruffles, pink, and bows anchor the collections, while storytelling and pioneering community-driven experiences have shaped LoveShackFancy into more than a fashion label—it’s a shared lifestyle movement. Coveted collaborations include Victoria’s Secret PINK, Gap, Target, Stanley, Pottery Barn, Bogner, and more. In 2023, LoveShackFancy launched Beauty exclusively at Sephora, inviting millions into its rose-colored world of whimsy and celebration.

Responsibilities:

Support Selling & Client Service *(this is a non-selling role)

• Greet and acknowledge all customers. Provide courteous and knowledgeable customer service.
• Assist the sales team on transactions. To include pulling, packing and transferring of merchandise where needed. Running sizes and go backs between the sales floor and stockroom.
• Remove unwanted merchandise from fitting rooms and ensure all merchandise is placed back onto the floor.

Visual Merchandising

• Monitor and maintain visual merchandising standards on a daily basis. Fold, straighten, fill-in and ensure correct placement of merchandise throughout the day.
• Ensure representation of all merchandise, styles & sizes, are on the floor.
• Assist with stock duties. To include shipments, markdowns and transfers.

Operations & Stock

• Follow all procedures in the POS system for assisting sales. This includes 100% client capture & checking availability of product.
• Keep wrap desk neat, organized and maintained with all supplies throughout the day.
• Answer the phone and direct calls to the appropriate person.
• Help with events both in store and off site. To include set up, breakdown and overall organization.
• Assist stock associate with tagging, organizing, and processing incoming shipment.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.

Salary range: $17 per hour.