Front of House Leader - Dine-In Cinema Experience

Look Cinemas LLC; McLean (VA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Benefits

Free movie tickets

Complimentary meals during shifts

Job summary

LOOK Dine-In Cinemas in McLean, VA is seeking a Front of House Manager who loves movies and delivering exceptional guest experiences. You will lead day-to-day operations across venues and mentor team members to foster a positive, energetic environment.

The role requires leadership in guest services, safety, and event execution, with a focus on high-volume dining-in cinema operations and memorable experiences for guests and staff alike.

Qualifications

• Minimum of 2 years of hospitality management experience in a high-volume environment.
• Demonstrate vocal leadership and motivational skills.
• Maintain a professional appearance and be a positive role model.
• Hold yourself and team members accountable to consistently meet standards.
• Ability to acquire Manager Safe Serve Certification.
• Proficiency in ordering, receiving, invoicing, and inventory procedures.
• Basic computer knowledge, including scheduling software.
• Physical capability to lift up to 50 lbs.
• Comprehensive understanding of all teammate functions.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Set the standard for guest services by ensuring that all team members meet LOOK Cinema's high-quality standards.
• Embod our company's core values, code of conduct, and operational guidelines, promoting a professional and lively work environment.
• Take the lead in all aspects of operations, from safety protocols to event execution, to create exciting and memorable guest experiences.
• Foster effective communication among hourly team members and provide guidance and support to help them succeed.
• Collaborate with the General Manager to continuously improve operational models and report on successes and opportunities for growth.
• Assist in staffing by participating in hiring, training, and disciplinary actions, and create a positive and motivating work environment.
• Manage vendor relationships and serve as the primary point of contact for assigned areas of responsibility.
• Work closely with team members, guests, and corporate agents to ensure consistent and exceptional guest experiences.
• Listen attentively, communicate effectively, and address any guest concerns promptly and satisfactorily.
• Make a positive impact on your team's lives by fostering a supportive and enjoyable work environment.

Skills

Hospitality management

Leadership

Professional appearance

Accountability

Manager Safe Serve Certification

Inventory procedures

Office tools & scheduling software

Physical strength

Tools

Scheduling software

Office tools

POS system

Job description

LOOK Dine-In Cinemas in McLean, VA is seeking a Front of House Manager who loves movies and delivering exceptional guest experiences. You will lead day-to-day operations across venues and mentor team members to foster a positive, energetic environment.

The role requires leadership in guest services, safety, and event execution, with a focus on high-volume dining-in cinema operations and memorable experiences for guests and staff alike.