Guest Experience Manager - Anderson

Santikos Entertainment; Anderson (SC); On-site; USD 42,000 - 60,000; Full time

Job summary

Santikos Entertainment in Anderson, SC is hiring for a full-time Theater/Operations Manager role. You will lead guest services, coach staff, monitor quality and safety, and optimize labor and financial performance.

Ideal candidates have high school completion and at least 1 year of theater/entertainment operations experience. Flexibility with scheduling and strong communication are essential for success in this fast-paced environment.

Qualifications

• High school diploma or equivalent; 18+ years old as required
• Experience in managing a theater, restaurant, bar, or entertainment operation or similar role with proven success

Responsibilities

• Ensure guest experience is positive and memorable; address service recovery issues urgently and kindly
• Maintain efficiency and productivity while keeping service quality high
• Train, coach, and monitor teamwork and guest service delivery by team members
• Manage team members to maximize service levels while controlling labor costs
• Ensure safety standards and regulatory compliance across departments
• Assist senior management with financial operations and growth initiatives
• Prepare and submit reports, invoices, and deliverables promptly
• Oversee department operations and provide guidance to team members
• Support ongoing development and training with senior management
• Perform additional duties as assigned

Skills

Scheduling

Leadership

Guest service

Communication

Multitasking

Detail-oriented

Attendance reliability

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Anderson 1020 - Anderson, SC 29625

Position Type: Full Time

Education Level: High School

Job Category: Management

Do you like providing exceptional service to make someone’s day? Do you like to develop people and work on a team? Do you feel "the Force" calling you? Then we have the right position for you!

What would I be doing in this position?

• Ensure our guest experience is positive and memorable, responding to service recovery issues in an urgent and friendly manner. (Our guests love feeling special!)
• Maintain efficiency and productivity while keeping product quality and service consistently high. (Easy stuff.)
• Continuously train, coach, and monitor high standards of teamwork and guest service delivery by team members within each area of the entertainment facility.
• Efficiently manage team members to maximize service levels while minimizing labor costs.
• Ensure implementation of safety standards and monitor for compliance. (Safety is our top priority!)
• Assist senior management with controlling and monitoring financial operations to ensure continuous improvement and growth of the business.
• Prepare and submit required reports, invoices, and other deliverables in a timely manner. (Can’t forget the paperwork…)
• Ensure compliance with all local, state, and federal laws, and with all food, alcohol, health, and sanitation regulations.
• Maintain proficiency in designated department areas of the building and business processes as approved by the Theater Director and senior management.
• Oversee team members and provide guidance while monitoring their respective departments. (You get to play coach.)
• Work with senior management for continual development and training.
• Other duties as assigned. (Always be prepared!)

Qualifications

• High school diploma or equivalent required and at least 18 years of age; Alabama applicants must be at least 21 years of age
• Associates’ or Bachelor’s degree preferred or equivalent experience
• At least 1 year of experience in managing a theater, restaurant, bar, or entertainment operation or similar role with proven success

What skills, abilities, and knowledge do I need to be successful in this position?

• Flexibility with scheduling – ability to work holidays, nights, and weekends
• Great can-do attitude and willingness to roll up your sleeves with the rest of the team
• Awesome communication skills and ability to positively interact with our guests and team members
• Ability to work in and collaborate with the theater team
• Ability to juggle multiple projects and tasks simultaneously
• Cool motivation skills, with a desire to develop and challenge team members
• Amazing work ethic, organizational skills, attention to detail, dependability… all the attributes of a great manager
• Dependable with attendance – your team and our guests need you!

Why Santikos?

• We have a super-fun working environment!
• We offer flexible work schedules because we know that life happens
• All Full-time employees are eligible for healthcare, disability, and life insurance benefits. Some of these benefits are offered at no cost to you!
• All team members are eligible for participation in our 401(k)-retirement plan. Our employer matching and contributions are generous!
• All team members get free movies, discounts, and other cool theater perks!

AAP/EEO Statement

Santikos Entertainment, Inc. is an equal opportunity employer. Santikos provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed service member status and any other characteristic protected under applicable federal, state or local law.