Guest Experience Manager

Better Talent; Yarmouth (MA); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

PTO

Vacation days

Gym membership

Flexible work schedules

Recreation activities

Food and coffee

Job summary

Beacon Destinations in Yarmouth Port, MA is seeking a Guest Experience Manager who will own the guest journey from booking through post-checkout. This full-time, hybrid role requires a methodical approach to staging homes and resolving issues to ensure exceptional stays.

The ideal candidate has hospitality experience, strong communication, and a design eye, with the ability to travel between properties on a flexible schedule. This role emphasizes guest satisfaction and loyalty.

Qualifications

• 1+ year in hospitality or related industry
• Natural problem-solver who thrives under pressure
• Strong eye for interior design, staging, and micro-details
• Exceptional communication skills and a passion for hospitality
• Ability to manage a flexible schedule, including travel between properties

Responsibilities

• Hands-On Property Prep: stage and prepare homes with thoughtful design elements and details.
• On-the-Ground Problem Solving: address guest concerns and maintenance needs in person.
• Drive Loyalty: create memorable stays that turn guests into repeat visitors.
• Elevating the Product: provide input to shape service delivery and guest experience

Skills

Hospitality experience

Problem-solving

Interior design eye

Communication skills

Flexible scheduling

Job description

Beacon Destinations is a fast-growing boutique hospitality company redefining the vacation rental experience across Cape Cod. We combine the warmth and character of locally owned vacation homes with the operational excellence of a luxury hotel brand, creating unforgettable stays for guests while protecting and maximizing value for homeowners.

Our mission is simple: deliver exceptional, five-star experiences on every stay. Through innovative technology, hands-on local service, and an unwavering commitment to quality, we're setting a new standard for coastal hospitality.

Position Summary

Beacon Destinations is seeking a dedicated, detail-oriented, and solution-focused Guest Experience Manager to take full ownership of the guest journey at its Yarmouth Port, MA office. This full-time, hybrid role makes the manager the primary champion of guest satisfaction, from the moment a booking is confirmed, throughout the stay, and long after checkout. The ideal candidate brings a careful, methodical approach to staging homes and resolving issues, and uses precision and sound judgment to deliver consistently excellent stays.

What You'll Do

Hands-On Property Prep: Physically stage and prepare homes with thoughtful design elements, amenities, and details that create a warm "wow" factor upon arrival.

On-the-Ground Problem Solving: Address guest concerns and maintenance needs in person with urgency, empathy, and effective solutions.

Drive Loyalty: Create memorable stay experiences that turn first-time guests into lifelong repeat visitors.

Elevating the Product: There is an opportunity to provide input and shape how we deliver our services to improve the guest experience.

Required Qualifications

1+ year in hospitality or related industry

Natural problem-solver who thrives on finding creative solutions under pressure

Strong eye for interior design, staging, and micro-details that elevate a home

Exceptional communication skills and a genuine passion for hospitality

Ability to manage a flexible schedule, including local travel between properties

Preferred Qualifications

Owning or operating a short-term rental

Compensation, Benefits & More

Compensation: $60,000–$70,000 annually

Bonus: $15,000 bonus based on hitting metrics related to guest satisfaction

Paid time off (PTO, sick days, and vacation days)

Workplace perks (recreation activities, food and coffee, and flexible work schedules)

Gym memberships or discounts

Schedule: M-F: 9-5. Summer months will include Saturday and not Wednesdays.

Job Type: Full-time

Location: Hybrid role with daily travel across Cape Cod.