Guest Experience Manager

Better Talent; Orlando (FL); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Bonus program

Professional growth

Family-friendly environment

Job summary

Better Talent is seeking a Guest Experience Manager in Orlando to lead the front office, ensure top-tier guest experiences and drive 5-star reviews. You will supervise a frontline team, coordinate with the Hotel Manager, and uphold high service standards across operations.

The role requires 3–4 years in front desk leadership, strong communication, and the ability to respond to emergencies. English, with Spanish or Portuguese as a bonus, is preferred.

Qualifications

• Minimum 3-4 years as Front Desk Manager or Supervisor.
• Proven success in guest satisfaction scores.
• Excellent communication skills.
• Experience in an independent hotel is preferred.

Responsibilities

• Train, cross-train, and retrain front office staff; participate in selection and scheduling.
• Supervise front office workload, evaluate performance, and conduct meetings.
• Maintain room status information, master key control and cross-department communication.
• Respond to guest feedback and complaints promptly and courteously; assist in emergencies.
• Uphold hotel hospitality standards, including uniform rules for front office staff.
• Assist Hotel Manager with daily operations, audits and maintenance monitoring.

Skills

Front Desk Management

Communication

Guest Satisfaction

English

Spanish

Portuguese (optional)

Job description

COMPANY OVERVIEW:

Join a dynamic and mission-driven hospitality team dedicated to creating unforgettable family experiences. Our boutique hotel, centrally located in the Orlando area, is a place for families to enjoy top attractions and return to quality accommodations with services tailored toward serving families.

We pride ourselves on our commitment to safety, family values, and beautiful recreation areas.

We'd love to hear from you if your drive and skills align with our mission to champion families with inspiring hospitality.

POSITION SUMMARY:

Are you an outgoing, natural leader who loves working in hospitality?

As our Guest Experience Manager, your mission is to create unforgettable guest experiences that lead to 5-star reviews and lifetime memories for families that visit us from around the world. Working closely with the Hotel Manager, you’ll lead a top-notch front office team, setting the standard for exceptional service that other brands envy.

Your Day to Day

In this critical position, you’ll ensure maximum guest satisfaction by resolving issues promptly and courteously. You’ll supervise, train, and inspire front office personnel to uphold our service standards. You’ll also assist with daily operations, audits, and maintenance monitoring.

We're looking forward to receiving your application.

RESPONSIBILITIES:

• Train , cross-train, and retrain all front office personnel; participate in their selection and scheduling.
• Supervise front office staff workload, evaluate performance, and conduct regular meetings.
• Maintain accurate room status information, master key control, and effective communication with all departments.
• Respond to feedback and complaints from guests efficiently and courteously. Always available to help guests in an emergency.
• Uphold the hotel's commitment to hospitality, including uniform standards for all front office employees.
• Assist the Hotel Manager with daily operations, audits, and maintenance monitoring, including status reports and capital projects.

QUALIFICATIONS:

• Minimum 3-4 years of experience as a Front Desk Manager or Supervisor
• Proven success in creating unique, memorable, and personal experiences for all guests
• Proven track record of success in Guest Satisfaction Scores.
• Experience working in an independent hotel is preferred
• Excellent communication skills
• English, Spanish, Portuguese (optional)

COMPENSATION & BENEFITS:

Annual Salary: $52,000 - $55,000 based on experience and achievement

Bonus: Up to 15%, based on guest satisfaction and departmental expenses

Benefits:

• Build a standout hospitality brand in one of the world's most popular tourist destinations.
• Room for professional growth and development
• Family-friendly work environment

Schedule: The flexibility to be available 24/7 to respond to guest or employee emergencies and cover shifts as needed.