Guest Experience Leader — Restaurant Ops

Anthony; Town of Islip (NY); On-site; USD 55,000 - 95,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Paid training

Vision insurance

Job summary

Anthony’s Coal Fired Pizza in New York is seeking a dedicated Manager to lead daily restaurant operations, combining hands-on leadership with a passion for hospitality and guest experiences.

You will supervise front-of-house and back-of-house teams, ensure smooth service, manage reservations and cash handling, and uphold health and safety standards while fostering a positive work culture.

This role offers an engaging environment where every guest leaves satisfied and staff feel valued.

Qualifications

• Proven experience in casual or fine dining restaurant management.
• Knowledge of food service and production practices.
• Proficiency in cash handling and POS systems.
• Strong leadership and interpersonal skills with a team-first mindset.
• Ability to multitask and thrive in a fast-paced environment.
• A genuine passion for hospitality and guest satisfaction.

Responsibilities

• Lead and manage all front-of-house operations and staff to uphold service excellence.
• Oversee seating arrangements, guest interactions, and daily flow of service.
• Ensure compliance with health, safety, and sanitation regulations.
• Handle payment processing, cash management, and financial recordkeeping.
• Collaborate with the kitchen team to ensure consistent communication and timely service.
• Train, coach, and develop front-of-house team members.
• Resolve guest complaints and inquiries with professionalism and care.
• Maintain a clean, organized, and welcoming front-of-house environment.

Skills

Casual dining management

Food service

Cash handling / POS

Leadership

Guest service

Team building

Job description

Anthony’s Coal Fired Pizza in New York is seeking a dedicated Manager to lead daily restaurant operations, combining hands-on leadership with a passion for hospitality and guest experiences.

You will supervise front-of-house and back-of-house teams, ensure smooth service, manage reservations and cash handling, and uphold health and safety standards while fostering a positive work culture.

This role offers an engaging environment where every guest leaves satisfied and staff feel valued.