Guest Experience Leader: Flexible Store Role

RaceTrac, Inc.; Pendleton (AR); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Career growth opportunities

Hands-on training

Fun, fast-paced environment

Job summary

RaceTrac, Inc. is seeking a Store Associate to be at the heart of our guest experience, keeping the store clean, stocked, and running smoothly.

Whether you’re seeking part-time flexibility or a full-time career, you’ll gain valuable skills in a fast-paced, team-oriented environment. As a Store Associate you will deliver friendly service at the register or self-checkout, restock shelves, maintain cleanliness, and follow safety regulations to ensure a great guest experience.

Qualifications

• 1-2 years work experience preferred.
• Retail or customer service experience preferred.

Responsibilities

• Greet guests and teammates with a smile, responding promptly and courteously to both.
• Respond promptly and respectfully to management directions, and be flexible and capable of working in all areas of the store, including but not limited to food service, store cleaning, cash wrap, and stocking shelves/coolers.
• Prepares, handles, and serves food in accordance with safety and quality standards. Maintains a clean and organized food service area, ensures proper storage and labeling of ingredients, and adheres to all food safety regulations to deliver a great guest experience.
• Willing and able to clean all areas of the store, including breaking down food equipment and following established cleaning procedures. Ensures adherence to safety protocols when handling chemicals.
• Ensure shelves are fully stocked, and backrooms and coolers are clean, well-organized, and maintained.
• Operates the cash register efficiently and accurately, processes transactions, handles cash and card payments, and provides excellent guest service. Ensures the register area is clean, organized, and stocked with necessary supplies while adhering to all cash-handling policies and procedures.
• Act as the first point of contact for guest concerns, responding respectfully and compassionately while recognizing when to elevate issues to the shift manager.
• Meet guest transaction expectations by managing line lengths and providing polite, clear, and prompt communication while responding quickly to requests.
• Recognize the importance of following all written and verbal instructions to uphold food safety standards, including thoroughly cleaning preparation stations.
• Proactively inform guests about promotional food items to raise awareness and drive product engagement.
• Act in accordance with all RaceTrac policies, as well as federal, state, and local safety regulations, including those related to food safety
• Respond openly to feedback from guests, team members, and leaders, making necessary adjustments to enhance performance.
• Be a reliable team player by arriving on time for scheduled shifts, supporting teammates throughout their shift, sharing important information, and working effectively with individuals from different backgrounds.
• Engage with guests and teammates politely and respectfully, listening actively to their requests without interrupting.

Skills

Customer service

Retail experience

Job description

RaceTrac, Inc. is seeking a Store Associate to be at the heart of our guest experience, keeping the store clean, stocked, and running smoothly.

Whether you’re seeking part-time flexibility or a full-time career, you’ll gain valuable skills in a fast-paced, team-oriented environment. As a Store Associate you will deliver friendly service at the register or self-checkout, restock shelves, maintain cleanliness, and follow safety regulations to ensure a great guest experience.