Guest Experience Lead & Sales Coach

European Wax Center; Panama City Beach (FL); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Discounted waxing services and retail

Competitive hourly wage

Employer-paid basic life and AD&D

Employer-subsidized health insurance

Paid Time-Off

Referral programs

Job summary

European Wax Center in Florida is seeking a motivated Lead Guest Sales Associate to guide our Guest Sales Associates and ensure every guest receives an exceptional experience. You will promote services, lead by example, and help create a welcoming team environment.

This role requires strong leadership, excellent communication, and a proven ability to drive sales in a fast-paced setting. Evening and weekend availability are a must, and the right candidate will thrive on coaching others and

Qualifications

• High school diploma or equivalent; prior customer service or sales experience; leadership preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment while multitasking.
• Detail-oriented with a focus on guest satisfaction and sales growth.
• Proficient in computer systems and scheduling software.
• Positive, approachable, and enthusiastic demeanor.
• Able to work flexible hours, including evenings and weekends.

Responsibilities

• Greet guests warmly upon arrival.
• Assist with appointment scheduling and respond to inquiries.
• Upsell and promote services and products to increase sales.
• Maintain a clean, organized reception area.
• Process transactions accurately and efficiently.
• Enforce company policies to maintain high service standards.
• Collaborate with management to enhance guest experience and sales strategies.
• Evening and weekend availability required.

Skills

Leadership

Customer service

Communication

Scheduling software

Multitasking

Attention to detail

Positive attitude

Evening/weekend availability

Education

High school diploma

Tools

POS systems

Job description

European Wax Center in Florida is seeking a motivated Lead Guest Sales Associate to guide our Guest Sales Associates and ensure every guest receives an exceptional experience. You will promote services, lead by example, and help create a welcoming team environment.

This role requires strong leadership, excellent communication, and a proven ability to drive sales in a fast-paced setting. Evening and weekend availability are a must, and the right candidate will thrive on coaching others and