Guest Experience Lead — Retail Operations

GameStop; Monroeville (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid time off

401(k) participation

Dental and vision insurance

Health insurance

Job summary

GameStop in Monroeville, United States, is seeking a Retail Keyholder to assist in managing store activities while delivering exceptional guest service. The role involves processing purchases, maintaining store organization, and supporting sales goals. Candidates should possess a high school diploma, be 18 years or older, and ideally have experience in retail or guest service. Benefits include participation in incentive programs, 401(k), and health insurance.

Qualifications

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Responsibilities

• Provide best-in-class guest service and prioritize guests over tasks.
• Process guest purchases and returns accurately.
• Ensure clean and organized store environment.
• Support store management in meeting sales goals.
• Count, balance, and reconcile daily transactions.

Skills

Exceptional guest service skills

Basic math skills

Bilingual English/Spanish speaking

Problem-solving skills

Self-motivation

Education

High school diploma or equivalent

Job description

GameStop in Monroeville, United States, is seeking a Retail Keyholder to assist in managing store activities while delivering exceptional guest service. The role involves processing purchases, maintaining store organization, and supporting sales goals. Candidates should possess a high school diploma, be 18 years or older, and ideally have experience in retail or guest service. Benefits include participation in incentive programs, 401(k), and health insurance.