Guest Experience Lead & Reservations

Sprout II LLC; Redbird (OK); On-site; USD 26,139 - 37,229; Full time

Job summary

Sprout II LLC in Redbird, Oklahoma, is seeking a dedicated host to manage the flow of guests and provide exceptional service. Responsibilities include overseeing the host department, maintaining guest relations, and ensuring a warm and welcoming atmosphere.

The ideal candidate will have a high school diploma, customer service experience, and the ability to effectively communicate with guests. Compensation is $23.00 per hour, with varied shifts.

Qualifications

• Must be at least 18 years of age.
• Ability to communicate clearly and effectively in the predominant language(s) of our guests.
• Customer service and/or restaurant experience preferred.

Responsibilities

• Lead and oversee host department.
• Provide attentive and personalized service to guests.
• Communicate with management regarding any guest concerns.

Skills

Customer service experience

Communication skills

Teamwork

Food knowledge

Education

High school diploma or equivalent

Food Handlers certificate

Responsible Beverage Service (RBS) Certificate

Job description

Welcome and warmly greet all guests upon arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes. Maintain the flow of the restaurant so as to not overwhelm any given area and the guest experience is not compromised. To thank every guest as they depart.

Duties & Responsibilities:

· Lead and oversee host department

· Provide attentive and personalized service to our guests’, ensuring loyalty is built, needs are exceeded, and the restaurant experience is rooted in generosity, warmth and comfort.

· Communicate with all Managers to ensure that all special requests are carried out

· Communicate with management any guests concerns and issues.

· Planning for the flow of business depending on events on property, the LA Tourism Convention calendar, local happenings at surrounding businesses like theaters, sports arena and colleges

· Managing relationships with local business concierge

· Maintaining all property calendar to include the LA Tourism Convention calendar, local happenings at surrounding businesses like theaters, sports arena and colleges

· Maintain awareness regarding our standards of organization/cleanliness of the physical dining room. Communicate in a timely fashion any concerns regarding dining room equipment and supplies.

· Ensure consistent, thorough, and timely communication with peers, managers, customers and vendors.

· Responsible for inventory and ordering of menu supplies.

· Responsible for training and onboarding new hosts.

· Confirming and maintaining large party reservations through events CRM.

· Mapping the reservations/books for service daily and looking ahead.

· Update menus daily according to menu guidelines and SOP

· Respond to all incoming guest emails, phone calls and voicemails in a timely manner.

· Warmly and graciously greet all guests upon arrival.

· When possible, open the front door for guests entering or leaving the restaurant.

· Effectively work the reservation/CRM system.

· Provide guests with estimated waiting time.

· Accommodate special seating requests for guests whenever possible.

· Seat guest guests based on guest preferences and balancing of customer flow in server stations.

· Effectively communicate with management on VIPs, special guest notes and requests, including service flow and long wait times

· Communicate with servers when a table is sat.

· Communicate with the kitchen in changes with guest flow throughout the shift.

· Deliver chits to respective departments or stations

· Offer guests water while waiting for tables.

· Maintain the cleanliness of the Host station, front entry of the restaurant and lounge area as needed.

· Responsible for knowing what events are taking place on the property, and guiding guests to respective areas.

· Communicate with the events department once guests arrive.

· Distributing event information to the respective departments and updating OpenTable with all current scheduled events.

· Thank guests as they leave and invite them to return.

· Be ready and willing to assist fellow employees as situations arise.

· Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Working Conditions and Expectations:

· Work schedule will may vary between early morning to late evening, weekends and holidays

· Shifts will range from 4 – 8 hours and you may at times be asked to work overtime

· Able to work in a fast-paced environment and keep up with the needs of the guests.

· Work inside as well as outside dining areas.

· Maybe scheduled to work events as needed.

· Always act in a professional manner that represents the restaurant, owners, partners and staff.

· Respectful to all guests that have chosen to dine in our restaurants.

· Have working knowledge of all steps of service

· Have working knowledge of food and beverage menus.

· Demonstrate teamwork in all areas of the restaurant

· Work with a positive attitude in all types of situations

· Follow safety and sanitation rules and laws at all times

· Attends all scheduled employee meetings.

· Always act in the best interest of the restaurant, fellow employees and guests.

· Welcome and accept feedback and coaching from the management team in order to maintain and grow as an employee

Qualifications:

· High school diploma or equivalent.

· Must be at least 18 years of age.

· Customer service and/or restaurant experience preferred.

· Be able to communicate clearly and effectively in the predominant language(s) of our guests.

· Have working knowledge of food menu.

· Food Handlers certificate and Responsible Beverage Service (RBS) Certificate required

Physical Requirements:

· Be able to work in a standing position for long periods of time (up to 8 hours).

· Be able to reach, bend, stoop and frequently lift up to 50 pounds.

· Be able to ascend and descend up to 5 floors of stairs.

This job description is not all inclusive and may be modified based on business needs. The management reserves the right to make updates and changes to this job description as seen fit for the best interest of the restaurant, employees and guests.

Compensation: $23.00 per hour

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

Sprout LA focuses on collaborating with hospitality and culinary talent to provide unique dining experiences in Los Angeles. We support and highlight the passion, dedication and creative direction of our chef partners.

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