Guest Experience Lead | Pinnacle Hills

lululemon; Rogers (AR); On-site; USD 29,618 - 34,081; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Generous employee discount

Fitness & yoga classes

Job summary

A leading retail apparel company is seeking a Guest Experience Lead in Rogers, Arkansas. This role involves ensuring guests have a high-quality in-store experience, overseeing product education, and leading the team to meet sales targets. We're looking for candidates with at least one year of retail experience, a commitment to inclusivity, and strong leadership skills. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment.

Qualifications

• 1 year of retail or customer experience required.
• Some experience in leading, mentoring, or delegating with others.
• Ability to create a diverse and inclusive environment.

Responsibilities

• Ensure all guests receive a quality in-store experience.
• Oversee in-store technical product education.
• Lead as Supervisor on Duty to assess guest needs.

Skills

Retail or customer experience

Leadership

Problem solving

Communication

Education

High school diploma/GED/equivalent

Job description

1 day ago Be among the first 25 applicants

lululemon Overview

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We pursue positive change to build a healthier, thriving future, including an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education to articulate the value of our product and brand, meeting the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, driving store performance on the floor through guest experience and the team’s achievement of daily sales or unit targets. They provide input to team member performance evaluations, recommendations on store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities Of The Job

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting the guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence of the store throughout shift.
• Open and close the store in accordance with opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a fun and productive environment.

Job Requirements

• Eligibility
  • Must be legally authorized to work in the country in which the store is located
  • Must have the ability to travel to assigned store with reliable transportation methods
• Schedule/Availability
  • The work schedule can vary based on store needs
  • Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays
  • During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some team members
• Experience
  • 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
  • Some experience in leading, mentoring, or delegating with others
• Job Assets (nice to have; not required)
  • Education: High school diploma/GED/equivalent, or above
  • Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples include leading delegated assignments/tasks, mentoring or assisting peers)
  • For Experiential stores with food/beverage service only: Food safety and/or liquor service certification
• What We Look For
  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
  • Integrity: Behaves in an honest, fair, and ethical manner
  • Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
  • Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work
  • Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives
  • Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions
  • Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks
  • Interactive Communication: Conveys information effectively and understands information shared while interacting with others
• Work Context
  • Work involves moving through the store with bright lights and loud music
  • Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices
  • Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg)
  • For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat to prepare food or beverages

Compensation & Benefits Package

• Base Pay Range: $21.50 - $24.74/hour, subject to minimum wage in the location
• Target Bonus: $2.00/hour
• Total Target Base Pay Range: $23.50 - $26.74/hour
• Extended health and dental benefits, mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Retail

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