Guest Experience Lead — Live Show Host & Growth

Great Big Game Show; Oak Brook (IL); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401(k) and matching

Flexible spending account

Life insurance

Job summary

Great Big Game Show in Oak Brook, IL is seeking a Guest Experience Lead to deliver high-energy hospitality at live game shows. This guest-facing, performance-based role offers both part-time and full-time hours, with starting pay $18.50/hour and opportunities for pay increases as you grow into leadership positions.

You’ll train before running shows, greet guests, introduce games, track points, and ensure every guest leaves with a five-star experience.

Qualifications

• Must-have: guest-focused mindset.
• Able to work nights, weekends, and holidays.
• Comfortable speaking to and leading groups of 2–14 guests.
• Able to meet the physical requirements listed above.
• Reliable, coachable, and team-oriented.

Responsibilities

• Uphold current and new company service and hospitality standards.
• Deliver upbeat, conversational introductions.
• Introduce each mini-game clearly and enthusiastically.
• Improvise fun, family-friendly commentary for guests of all ages.
• Track points, award winners, and celebrate with guests.
• Deliver a clear, engaging outro recap of the experience.
• Resolve service failures immediately and graciously.
• Check in guests for their game show and prepare them for fun.
• Coordinating show start times with team members and guests.
• Coordinating breaks for team members.
• Communicating with the management team, whether they are in-store or not.
• Opening and closing the store.
• Upholding GBGS standards by redirecting and encouraging team members using the company coaching method.
• Addressing minor maintenance issues.
• Ensuring each guest has a five-star experience and leaves happy.

Skills

Guest focused mindset

Available nights weekends holidays

Speak to and lead groups

Physical requirements listed

Reliable, coachable, team-oriented

Job description

Great Big Game Show in Oak Brook, IL is seeking a Guest Experience Lead to deliver high-energy hospitality at live game shows. This guest-facing, performance-based role offers both part-time and full-time hours, with starting pay $18.50/hour and opportunities for pay increases as you grow into leadership positions.

You’ll train before running shows, greet guests, introduce games, track points, and ensure every guest leaves with a five-star experience.