Guest Experience Lead — Housekeeping

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

ST/LT disability options

401K options

Tuition assistance

Discounted room rates

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises in Raleigh is seeking a Housekeeping Lead to oversee daily room cleaning and guest satisfaction. The position offers starting pay of $18-$21 per hour and is full-time. You will ensure high standards of cleanliness and supervise housekeeping tasks in a fast-paced environment.

Join a team that values quality service, operational efficiency, and career growth as part of Concord’s commitment to exceptional guest experiences across its properties.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Ensure guest satisfaction through room cleanliness and attention to guest needs.
• Clean rooms daily following the Housekeeping Guidelines.
• Check fixtures, television, radio, and heating/cooling equipment for proper operation.
• Inspect room for maintenance needs and report on maintenance service requests.
• Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as assigned.
• Log rooms cleaned on daily housekeeping report.
• Clean, organize, and restock cart at the end of the day (terry, cups, toilet paper, rags, and fill spray bottles)
• Maintain cart, linen room, and vacuum cleaner cleanliness. Turn in key and room status report to Guest Room Supervisor or front desk.
• Know how to operate laundry equipment and maintain public area cleanliness.

Job description

Concord Hospitality Enterprises in Raleigh is seeking a Housekeeping Lead to oversee daily room cleaning and guest satisfaction. The position offers starting pay of $18-$21 per hour and is full-time. You will ensure high standards of cleanliness and supervise housekeeping tasks in a fast-paced environment.

Join a team that values quality service, operational efficiency, and career growth as part of Concord’s commitment to exceptional guest experiences across its properties.