Guest Experience Lead |Hillsdale

lululemon; San Mateo (CA); On-site; USD 33,062 - 38,035; Full time

Benefits offered by this job

Health and dental benefits

Paid time off

Employee discount

Fitness and yoga classes

Development programs

Job summary

An innovative performance apparel company is seeking a Guest Experience Lead to ensure a quality in-store experience in San Mateo, California. The role involves overseeing product education, driving store performance, and supporting team development. Ideal candidates have at least 1 year of retail experience and the ability to lead and mentor others. Competitive benefits include health insurance and a bonus program.

Qualifications

• At least 1 year of retail or customer experience.
• Some experience in leading, mentoring, or delegating.

Responsibilities

• Ensure all guests receive a quality in-store experience.
• Oversee technical product education and assist guests.
• Drive store performance through guest experience.

Skills

Retail or customer experience

Leadership and mentoring

Effective communication

Problem-solving

Ability to work in a team

Education

High school diploma/GED/equivalent

Job description

Overview

Join to apply for the Guest Experience Lead | Hillsdale role at lululemon.

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. We strive to create an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. As part of the store leadership team, they drive store performance on the floor through guest experience and the team\'s achievement of daily sales or unit targets. Guest Experience Leads provide input to team member performance evaluations, recommendations into store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor.

Core Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting guests when needed (e.g., when other team members are unavailable).
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence of the store throughout the shift.
• Open and close the store in accordance with opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive business results.
• Participate in the store\'s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must have the ability to travel to assigned store with reliable transportation methods

Schedule/Availability

• The work schedule can vary based on store needs
• Shifts typically include mornings, afternoons, evenings, weekends, and holidays
• During peak times or special events, the schedule may include early mornings or late nights/overnights for some team members

Experience

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Assets (Nice to Have)

• Education: High school diploma/GED/equivalent, or above
• Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples include leading delegated assignments/tasks, mentoring or assisting peers)
• For Experiential stores with food/beverage service only: Food safety and/or liquor service certification

What We Look For

• Inclusion & Diversity: Creates/supports an inclusive environment that values differences
• Integrity: Behaves in an honest, fair, and ethical manner
• Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members
• Leadership: Leads and inspires others; motivates, empowers, develops, and directs people
• Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
• Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective decisions
• Adaptability/Agility: Navigates uncertainty and fast-paced changes
• Interactive Communication: Communicates effectively with others

Work Context

• Work involves moving through the store with bright lights and loud music
• Work is performed as part of a team and may involve computers or other technical devices
• May involve moving boxes up to 30 lbs (13.6 kg)
• For Experiential stores with food/beverage service: May involve using industrial kitchen equipment and exposure to heat

Compensation & Benefits

Base Pay Range: $24.00 - $27.61/hour, subject to minimum wage in the location

Target Bonus: $2.00/hour

Total Target Base Pay Range: $26.00 - $29.61/hour

lululemon’s compensation offerings are pay-for-performance and may vary by market location and experience. Eligible employees may participate in a bonus program.

Other benefits may include extended health and dental, paid time off, retirement plan matching, employee discount, fitness & yoga classes, and development programs. Note: Benefits and programs may have eligibility requirements and are subject to change.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other
• Industries: Retail