Guest Experience Lead (GEL)

McDonald's Restaurants Limited; Rock Hill (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k with matching contributions

Paid time off (2% of gross earnings)

Unpaid leaves of absence

Archways to Opportunity (education)

Discount programs

Free meals / meal discounts

Job summary

McDonald's Restaurants Limited is seeking a Guest Experience Leader to warmly greet guests, assist with ordering, and support a fast-paced team in a busy restaurant environment.

You’ll help guests use ordering kiosks, ensure kids receive a kid treat, address concerns, and share feedback with the team to improve service. A positive attitude and willingness to learn are essential, with opportunities to grow.

Qualifications

• Must have outstanding attitude, willingness to learn and grow, capability to excel in a fast-paced team environment. We'll teach you the rest.
• Must be 16 years of age or older to work as a Guest Experience Leader at corporate owned and operated McDonald’s restaurant.

Responsibilities

• Greet guests and communicate with them while taking orders.
• Assist guests with using ordering kiosks.
• Assist guests who need extra hands.
• Check with guests after they receive their food to ensure satisfaction or if they need anything else.
• Ensure kids receive a kid treat.
• Handle guest concerns and feedback.
• Communicate with the restaurant team to provide feedback and recommendations.

Job description

Requirements:

• Greeting guests and communicating with them while ordering
• Offering help with using the ordering kiosks
• Offering assistance to those in need of some extra hands
• Checking with them once they have their food to make sure they’re satisfied, or to see if they need anything else
• Ensuring kids receive a kid treat
• Handling any concerns
• Communicating with the restaurant team to provide feedback and recommendations

All you'll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment. We'll teach you the rest. We offer great pay, tremendous benefits and a chance to grow like you wouldn’t believe. Sound good? Give us a try! You must be 16 years of age or older to work as a Guest Experience Leader at corporate owned and operated McDonald's restaurant.

Additional Info:

A job as a Guest Experience Leader at a McDonald’s Corporate owned restaurant gives you the chance to grow your skills and meet great people, while earning some outstanding benefits opportunities along the way. Those can include:

• Competitive pay
• Medical, dental and vision coverage
• 401k with matching contributions
• Paid time off equal to 2% of gross earnings
• Unpaid Leaves of Absence
• Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language
• Discount programs
• Free meals / meal discounts

McDonald’s restaurant jobs are one-of-a-kind, just like you. That’s because everyone has a unique story and different goals that drive them. Maybe you’re a people person searching for somewhere fun to work, a student hoping to learn the ropes, or a single parent looking for a kid-friendly schedule. Maybe you’re even all of those things wrapped into one. Wherever you are in your life, you can find a meaningful job at McDonald’s – with a side of whatever it is that makes you happy.

We are committed to being America's best first job. Let's talk. Make your move.

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

McDonald's Corporation and McDonald's USA, LLC (the \"Company\") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.