Guest Experience Lead (GEL)

McDonald's Restaurants Limited; East Wenatchee (WA); On-site; USD 23,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Paid time off

Free uniforms

Training opportunities

Free meals

Flexible schedule

Medical, dental, vision coverage

Job summary

McDonald's in Washington state is seeking a part-time Guest Experience Leader to join our team. You will greet guests, assist with ordering, and ensure satisfaction while maintaining a welcoming, clean restaurant environment.

Learn promotions, leverage the McDonald's App and Mobile Order & Pay, and grow with us through training and advancement opportunities. This role offers competitive pay and a flexible schedule.

Qualifications

• Outstanding attitude and willingness to learn and grow.
• Ability to excel in a fast-paced, team environment.
• Must be 16 years of age or older to work as a Guest Experience Leader.

Responsibilities

• Greet guests and converse with them while ordering.
• Assist guests with using the ordering kiosks.
• Help guests needing extra hands and check their satisfaction after meals.
• Communicate feedback and promotions to the restaurant team and guests.
• Maintain a welcoming, clean restaurant environment.

Skills

Guest service

Teamwork

Communication

Flexibility

Job description

Description:

McDonald's Works for Me.

I'm going places. I want to have fun, I like to be challenged, and I need a schedule that works for me.

The Job for Me – Get a job that fits your life, inspires your best, and moves you forward. Choose your hours. Build your skills and be yourself.

The Team for Me – Our people want to say YES — to working with energy and purpose, learning new skills, serving delicious food and creating feel-good moments with our guests. Does this sound like you? You'll fit right in.

We are committed to being America's best first job. Let's talk. Make your move.

The Guest Experience Lead role is vital to the guest experience because you will:

Lead the experience: Check in with guests and make sure they are enjoying themselves

Be the solution: Handle guest concerns and provide resolve to their satisfaction

Understand that teamwork is the key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment

Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features

Requirements

We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place. And right now we have an awesome opportunity for Guest Experience Leaders to work in our restaurant. The Guest Experience Leader role is vital to the guest experience because you will be:

• Greeting guests and conversing with them while ordering
• Offering help with using the ordering kiosks
• Offering assistance to those in need of some extra hands
• Checking with them once they have their food to make sure they’re satisfied, or to see if they need anything else
• Handling any concerns
• Communicating with the restaurant team to provide feedback and recommendations

All you'll need is an outstanding attitude, willingness to learn and grow, and the capability to excel in a fast-paced, team environment. We'll teach you the rest. We offer great pay, tremendous benefits and a chance to grow like you wouldn’t believe. Sound good? Give us a try! You must be 16 years of age or older to work as a Guest Experience Leader at corporate owned and operated McDonald's restaurant.

Additional Info

Along with competitive pay, a Guest Experience Leader at a McDonald’s Franchise owned restaurant is eligible for incredible benefits including:

• Competitive pay from $17.13 to $20.00 DOE
• Paid Sick Leave/Paid Time off
• Free Uniforms
• Training and advancement opportunities
• Free Meal on Shift
• Flexible Schedule
• Affordable Medical, Dental and Vision Coverage (Restrictions Apply)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to in order to request accommodations.

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald's USA. This franchisee owns a license to use McDonald's logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald's USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald's USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald's USA has no control over employment matters at the restaurant. McDonald's USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.