Guest Experience Lead (GEL)

McDonald's; Pike Road (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free employee meals

Same day pay with Tapcheck

30% National Employee Discount

Flexible scheduling

Education & tuition assistance

Exclusive discount program

Company paid telehealth

Advancement opportunities

Job summary

Murphy Family Restaurants, a McDonald’s franchisee in the Southeast Alabama area and the Florida Panhandle, is looking for Guest Experience Leads to join our growing team. This is a part-time role with opportunities to learn, grow, and succeed.

As a Guest Experience Lead you will greet guests, help with ordering kiosks, assist those needing extra hands, and ensure everyone is satisfied. Shifts range from 8am to 8pm, and you must be 16 or older to work at our McDonald’s franchise location.

Qualifications

• Must be 16 years of age or older.
• Excellent attitude and willingness to learn and grow.
• Ability to work in a fast-paced team.

Responsibilities

• Greeting guests and communicating with them while ordering.
• Assisting guests with using the ordering kiosks.
• Offering help to those needing extra hands.
• Checking with guests after food is served to ensure satisfaction.
• Ensuring kids receive a kid treat.
• Handling guest concerns and feedback.
• Communicating with the restaurant team to share feedback and suggestions.

Skills

Customer service

Team player

Flexible

Education

16+ years old

Job description

Overview

Murphy Family Restaurants is a family-owned franchisee for over 30 McDonald's across Southeast Alabama and the Florida Panhandle. We are looking for hospitable Guest Experience Leads to join our growing team! McDonald’s and its independent franchisees care about their employees and that’s why we provide them with an opportunity to learn, grow, and succeed every day.

Requirements:

We believe in letting you do you. If you're looking for a part-time job that supports your full-time ambition, you've come to the right place.

*The Guest Experience Lead gets to create feel-good moments everyday with customers by:

• Greeting guests and communicating with them while ordering

• Offering help with using the ordering kiosks

• Offering assistance to those in need of some extra hands

• Checking with them once they have their food to make sure they’re satisfied, or to see if they need anything else

• Ensuring kids receive a kid treat

• Handling any concerns

• Communicating with the restaurant team to provide feedback and recommendations

Shifts range between the hours of 8am and 8pm.

All you'll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment. We'll teach you the rest. We offer great pay, tremendous benefits and a chance to grow like you wouldn’t believe. Sound good? Give us a try! You must be 16 years of age or older to work at this McDonald's franchise.

See a day in the life of a Guest Experience Lead at McDonald's

https://www.youtube.com/watch?v=DiaN61vWY3A&feature=youtu.be

Perks & Benefits

Guest Experience Leads are eligible for incredible benefits including:

• Free employee meals

• Same day pay available with Tapcheck

• 30% National Employee Discount

• Flexible scheduling

• Education & tuition assistance

• Exclusive discount program

• Company paid telehealth

• Advancement opportunities

Additional Info:

*This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

McDonald's Corporation and McDonald's USA, LLC (the \"Company\") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate‑owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID‑19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.