Guest Experience Lead - Food & Beverage

Caesars Entertainment; Council Bluffs (IA); On-site; Full time

Job description

Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program. Full-time team members are able to choose from four different medical coverage levels. We also have an on-site clinic for team members to take advantage of. Team members also have a variety of options with dental and vision plans, along with other voluntary benefits. All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.

We’re investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program. As a new Caesars’’ Team Member, you’ll be eligible to begin reaping the rewards of many of these benefits, in just 12 months – with full access to all educational programs with just 24 months of continuous employment. Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs. We invite you to be part of the extraordinary and go All In on Education with us.

Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities. Team members are also able to enjoy free meals in our team member dining room while on shift.

Job Description:

• Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check, and comps, delivery of order to guests, and bussing and cleaning of dining area.
• Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion.
• Ensures work area is neat, clean, and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station.
• Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date, and proper storage containers to minimize waste and spoilage and ensure quality attractiveness.
• Partners with culinary team to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction.
• Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc.
• Accountable for meeting or exceeding all State of Iowa and Harrah’s sanitation requirements (ServSafe).
• Adheres to regulatory, safety, departmental, and company policies.
• Supports safety and accident prevention programs (non-slip footwear, proper lifting).
• Presents oneself as a credit to Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.

Qualifications:

• 6 months experience in food or customer service field with cash handling preferred.
• Must possess excellent interpersonal skills.
• Good oral and written communication skills, must be fluent and literate in English.
• Able to be on feet for the entire shift.
• Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and tolerate areas of high temperature in excess of 115 degrees and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when stocking, storing and maneuvering around work area.
• Must be able to listen and respond to visual and aural cues.
• Must be able to tolerate areas containing second hand smoke, high noise levels, and bright lights.