Guest Experience Lead — Fast-Track to Leadership

Captain D's, LLC; Crossville (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Pay

Quarterly Bonuses

Vacation and Sick Pay

Free Meals

Health Benefits (medical, dental, vis)

Job summary

Captain D’s, LLC is seeking a Shift Leader to guide daily operations, mentor team members, and ensure every guest enjoys an exceptional dining experience. You will model service excellence, drive teamwork, and maintain high standards in a busy restaurant setting.

Responsibilities include supervising staff, coaching for service speed, and resolving guest concerns with professionalism. This role offers growth opportunities and a path to leadership within our franchise network.

Qualifications

• Face of the brand delivering exceptional guest service.
• Lead by example in a fast-paced restaurant environment.
• Strong communication and coaching skills.

Responsibilities

• Supervise daily front-of-house operations and staff.
• Coach team members to meet service standards and efficiency.
• Ensure a welcoming guest experience and handle issues promptly.

Skills

Guest service

Leadership

Team collaboration

Job description

Captain D’s, LLC is seeking a Shift Leader to guide daily operations, mentor team members, and ensure every guest enjoys an exceptional dining experience. You will model service excellence, drive teamwork, and maintain high standards in a busy restaurant setting.

Responsibilities include supervising staff, coaching for service speed, and resolving guest concerns with professionalism. This role offers growth opportunities and a path to leadership within our franchise network.