Guest Experience Lead (Fast-Paced Hospitality)

Buona Forchetta; Newport Beach (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Tipped position

E-Verify employer

Job summary

Buona Forchetta is seeking a passionate Server to join our Newport Beach team. The role focuses on delivering exceptional hospitality, greeting guests, taking accurate orders, and guiding beverage choices to enhance dining experiences.

Ideal candidates bring strong customer-service skills, calm under pressure, and a friendly team mindset. This tipped, in-house position emphasizes efficiency and guest satisfaction in a lively, fast-paced setting.

Qualifications

• Previous experience as a Server or in a similar hospitality role.
• A passion for customer service and providing a memorable dining experience.
• Knowledge of food and beverage offerings, including the ability to make recommendations.
• Strong communication skills and the ability to work well under pressure.
• A friendly, positive attitude and a team-oriented mindset.
• Must be able to thrive in a fast-paced, busy environment.

Responsibilities

• Greet customers warmly and present menus with a friendly, positive attitude.
• Take accurate orders and serve food and beverages efficiently.
• Verify customer identification to ensure compliance with age requirements for alcohol service.
• Maintain a clean and organized dining area to provide a welcoming atmosphere.
• Answer questions, offer product recommendations, and ensure guests are satisfied with their meals.
• Process payments and handle cash, credit, or check transactions with accuracy and professionalism.

Skills

Customer service

Hospitality

Communication skills

Team oriented

Attention to detail

Job description

Buona Forchetta is seeking a passionate Server to join our Newport Beach team. The role focuses on delivering exceptional hospitality, greeting guests, taking accurate orders, and guiding beverage choices to enhance dining experiences.

Ideal candidates bring strong customer-service skills, calm under pressure, and a friendly team mindset. This tipped, in-house position emphasizes efficiency and guest satisfaction in a lively, fast-paced setting.