Guest Experience Lead Dockhand

Suntex-Marina-Investors,-LLC; Maryland; On-site; USD 32,000 - 52,000; Full time

Job summary

Suntex Marinas is seeking a Lead Dockhand for Pleasure Cove East in Pasadena, MD. The role supports the Dockmaster/General Manager, leading dock-hand duties and ensuring guest-focused service while keeping the marina clean, safe, and well maintained.

You will assist guests with boating needs, oversee operations, and help uphold environmental and OSHA standards, including PPE usage. Flexibility for weekends/holidays may be required.

Qualifications

• Must have prior experience as a dockhand.
• Ability to work independently to achieve goals and targets.
• Some knowledge of marina operations or willingness to be trained in them.
• Proven track record or innate ability to interface with customers positively and successfully.

Responsibilities

• Lead a team of dock hands and supervise related operations.
• Assist customers and guests with general boating needs per the direction of the Dockmaster including securing boats to docks, pump out, waste disposal, and sanitation.
• Provide high level guest service creating the best experience for customers and members.
• Comply with OSHA and environmental regulations and site rules, wear PPE as required.

Job description

Suntex Marinas is seeking a Lead Dockhand for Pleasure Cove East in Pasadena, MD. The role supports the Dockmaster/General Manager, leading dock-hand duties and ensuring guest-focused service while keeping the marina clean, safe, and well maintained.

You will assist guests with boating needs, oversee operations, and help uphold environmental and OSHA standards, including PPE usage. Flexibility for weekends/holidays may be required.