Guest Experience Lead

McDonald's; Texas; Hybrid; USD 18,000 - 20,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training & advancement

Direct deposit

401k

Medical/dental/vision

Job summary

McDonald’s South Post Oak is seeking a Guest Experience Lead to ensure guest satisfaction and smooth restaurant operations in a fast-paced setting. You will lead the guest experience, resolve concerns, and collaborate with the team to maintain a welcoming environment.

The role emphasizes guest service excellence, teamwork, and knowledge of promotions and the McDonald’s App. Competitive hourly pay and comprehensive perks are offered for individuals who value service and growth.

Qualifications

• Customer service experience and ability to handle guest concerns.

Responsibilities

• Check in with guests to ensure satisfaction.
• Resolve guest issues promptly and professionally.
• Maintain a welcoming, clean restaurant environment.
• Promote McDonald’s App and promotions.

Skills

Guest service

Teamwork

Communication

Job description

# Guest Experience LeadSOUTH POST OAK (43066)## Job Description**Guest Experience Leader**Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.**PERKS & BENEFITS:*** **Competitive pay between** $13.00 per hour - $14.78 per hour* **Employee discounts and free meals*** **Paid sick leave and/or paid time off*** **Tuition reimbursement and/or educational assistance*** **Training and advancement opportunities*** **Weekly direct deposit*** **401k plan*** **Medical, dental, and vision benefits**And much, much more!This role is **vital** to the guest experience because you'll:* **Lead the experience:** Check in with guests and make sure they are enjoying themselves* **Be the solution:** Handle guest concerns and provide resolve to their satisfaction* **Understand that teamwork is key:** Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment* **Be in the know:** Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay featuresTo be **successful** in this position, you’ll need:* A humble and hospitable demeanor;* Passion for helping and serving others (customers and fellow team members);* A desire to learn and grow; and* The ability to communicate effectively and anticipate customer needs**So, what’s your job combo?****Equal Employment Opportunity and Our Value of Inclusion***McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact**[e-mail]**.**This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.*