Guest Experience Lead

McDonald's; Severn (MD); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training and advancement

Weekly direct deposit

401k plan

Medical, dental, and vision

Job summary

McDonald's in Severn, MD is looking for a Guest Experience Leader to welcome guests, check in with them, and help maintain a clean, friendly restaurant environment.

You will resolve guest concerns, promote promotions and the McDonald's App benefits, and work with teammates to deliver exceptional service. Training and advancement opportunities are available.

Qualifications

• Candidate has a hospitable demeanor and strong customer service orientation.
• Willingness to learn and grow in duties and skills.
• Ability to communicate clearly and anticipate guest needs.
• Works well in a team to maintain a welcoming environment.

Responsibilities

• Lead the guest experience and check in with guests to ensure enjoyment.
• Address guest concerns and resolve issues to their satisfaction.
• Collaborate with the team to keep the restaurant inviting and clean.
• Promote promotions and app benefits to guests.

Skills

Hospitality mindset

Customer service

Growth mindset

Effective communication

Job description

Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald's offers a job combo that fits YOU.

PERKS & BENEFITS:

• Competitive pay between $16.25 per hour - 18.47


• Employee discounts and free meals


• Paid sick leave and/or paid time off


• Tuition reimbursement and/or educational assistance


• Training and advancement opportunities


• Weekly direct deposit


• 401k plan


• Medical, dental, and vision benefits

And much, much more!

This role is vital to the guest experience because you'll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves


• Be the solution: Handle guest concerns and provide resolve to their satisfaction


• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment


• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald's App, Mobile Order & Pay features

To be successful in this position, you'll need:

• A humble and hospitable demeanor;


• Passion for helping and serving others (customers and fellow team members);


• A desire to learn and grow; and


• The ability to communicate effectively and anticipate customer needs

So, what's your job combo?

Equal Employment Opportunity and Our Value of Inclusion

McDonald's is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald's provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald's provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

• McDonald's Corporation and McDonald's USA, LLC (the \"Company\") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company.


• Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald's corporate-owned restaurant to which you are applying.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.