Guest Experience Lead

McDonald's; Michigan; On-site; USD 20,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid sick leave/paid time off

Tuition reimbursement

Training & advancement

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s is seeking a Guest Experience Leader in Michigan to ensure every guest feels valued and welcome. You’ll lead check-ins, resolve concerns, and collaborate with team members to maintain a clean, friendly environment while guiding guests through promotions and app features.

The role emphasizes hospitality, learning, and delivering consistent, positive guest interactions in a fast-paced setting.

Qualifications

• Must be friendly and eager to help customers.
• Strong communication and interpersonal skills.
• Team-oriented with a positive attitude.
• Willingness to learn and grow in a fast-paced environment.

Responsibilities

• Lead the guest experience at the counter and dining area.
• Address guest concerns and resolve promptly to satisfaction.
• Collaborate with the team to keep the restaurant welcoming and clean.
• Promote McDonald’s app promos and features to guests.

Skills

Humble demeanor

Hospitable

Customer service mindset

Effective communication

Job description

Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

PERKS & BENEFITS:

• Competitive pay between $14.50 per hour - 16.48
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan
• Medical, dental, and vision benefits

And much, much more!

This role is vital to the guest experience because you'll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To be successful in this position, you’ll need:

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

So, what’s your job combo?

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities.

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.