Guest Experience Lead

McDonald's; Rising Sun (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Guest Experience Lead, where your role is crucial in ensuring a positive guest experience. This entry-level position offers flexible scheduling and a supportive work environment, allowing you to lead guest interactions, resolve concerns, and promote exciting promotions. With competitive pay and numerous benefits, including employee discounts and educational assistance, this role is perfect for those passionate about hospitality and eager to learn. Become part of a team that values diversity and inclusion, and make a meaningful impact on guests every day.

Benefits

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Qualifications

• Entry-level position focused on guest experience and satisfaction.
• Requires effective communication and a passion for helping others.

Responsibilities

• Lead guest experiences by checking in with guests and ensuring satisfaction.
• Handle guest concerns and provide resolutions.
• Work collaboratively with team members to maintain a welcoming, clean environment.

Skills

Effective communication skills

Customer anticipation

Humility and hospitality

Passion for helping others

Desire to learn and grow

Job description

Join us as a Guest Experience Lead at McDonald's

McDonald's offers reasonable accommodations on a case-by-case basis for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or require an accommodation during the application or hiring process, please contact [e-mail].

Position Overview

The Guest Experience Leader role involves flexible scheduling and a supportive work environment. This position is vital to ensuring a positive guest experience by leading guest interactions, resolving concerns, fostering teamwork, and promoting McDonald's promotions and app features.

Perks & Benefits

• Competitive pay from $15.75 - $20.05/hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

*Available to full-time employees in select locations.

Responsibilities

• Lead guest experiences by checking in with guests and ensuring satisfaction
• Handle guest concerns and provide resolutions
• Work collaboratively with team members to maintain a welcoming, clean environment
• Promote and explain promotions and mobile app features

Qualifications

• Humility and hospitality
• Passion for helping others
• Desire to learn and grow
• Effective communication skills and customer anticipation

Additional Information

We are an equal opportunity employer, valuing diversity and inclusion. We do not discriminate based on any protected class. Reasonable accommodations are provided for individuals with disabilities upon request. This job description provides a general overview and may not include all duties or responsibilities.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Restaurants