Guest Experience Lead

McDonald’s; Los Angeles (CA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and/or education

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s Highland Park, CA invites applicants for a Guest Experience Lead role. Flexible scheduling and an emphasis on guest satisfaction combine with competitive hourly pay and meal discounts.

You will lead guest interactions, address concerns, and collaborate with teammates to keep the restaurant welcoming and clean, while sharing knowledge of promotions and the McDonald’s App features.

Qualifications

• A humble and hospitable demeanor and passion for helping others.
• Desire to learn and grow and communicate effectively.
• Ability to anticipate customer needs.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring enjoyment.
• Handle guest concerns and provide resolutions to satisfaction.
• Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Provide insights into promotions and McDonald’s App benefits (Mobile Order & Pay).

Skills

Customer service

Communication

Empathy

Teamwork

Job description

Guest Experience Lead | McDonald's# Guest Experience LeadHIGHLAND PK-YORK (01090)## Job Description**Guest Experience Leader**Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.**PERKS & BENEFITS:*** **Competitive pay between** $20.00 per hour - $22.73 per hour* **Employee discounts and free meals*** **Paid sick leave and/or paid time off*** **Tuition reimbursement and/or educational assistance*** **Training and advancement opportunities*** **Weekly direct deposit*** **401k plan*** **Medical, dental, and vision benefits**And much, much more!This role is **vital** to the guest experience because you'll:* **Lead the experience:** Check in with guests and make sure they are enjoying themselves* **Be the solution:** Handle guest concerns and provide resolve to their satisfaction* **Understand that teamwork is key:** Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment* **Be in the know:** Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay featuresTo be **successful** in this position, you’ll need:* A humble and hospitable demeanor;* Passion for helping and serving others (customers and fellow team members);* A desire to learn and grow; and* The ability to communicate effectively and anticipate customer needs**So, what’s your job combo?****Equal Employment Opportunity and Our Value of Inclusion***McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact**[e-mail]**.**This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.**McDonald’s of California will consider qualified applicants with a criminal history pursuant to Los Angeles Fair Chance Initiative for Hiring, Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.*