Guest Experience Houseperson

Five Rivers Hospitality; Prosser (WA); On-site; USD 24,000 - 26,000; Full time

Job summary

Five Rivers Hospitality is seeking a houseperson to ensure guests have a wonderful stay by keeping public areas clean and assisting with guest-requested items. The role emphasizes exceptional customer service and teamwork in a hospitality setting.

The ideal candidate has at least one year of housekeeping or houseperson experience and a strong commitment to guest satisfaction. Responsibilities include greeting guests, delivering items, and maintaining spotless public spaces.

Qualifications

• At least one year housekeeping or houseperson experience.
• Proven customer service experience with a guest-focused mentality.
• Strong time management, organizational, and communication skills.

Responsibilities

• Clean and maintain hotel public areas such as hallways, meeting rooms and lobbies.
• Deliver guest-requested items (amenities, rollaway beds, cribs, bedding).
• Assist in setup/cleanup of meeting rooms.
• Greet customers and assist them politely.
• Provide excellent service by anticipating and responding to guests’ needs.
• Make deliveries to guest rooms for requested items and linens.
• Ensure clean environments in guest rooms, corridors, lobby and other areas.

Skills

Customer service

Time management

Organizational skills

Communication

Education

High school diploma / GED

Job description

Five Rivers Hospitality is seeking a houseperson to ensure guests have a wonderful stay by keeping public areas clean and assisting with guest-requested items. The role emphasizes exceptional customer service and teamwork in a hospitality setting.

The ideal candidate has at least one year of housekeeping or houseperson experience and a strong commitment to guest satisfaction. Responsibilities include greeting guests, delivering items, and maintaining spotless public spaces.