Guest Experience Host: Welcoming, Seating & Flow Expert

Southern Social; Germantown (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Southern Social in Germantown, TN is seeking friendly and enthusiastic greeters to welcome guests and set a positive tone at the table. Hosts seat guests, answer questions about dining options, and help manage the seating chart to ensure smooth flow.

The ideal candidate communicates clearly, delivers excellent customer service, resolves conflicts calmly, and works well with a team. A keen eye for detail and a welcoming presence are essential.

Qualifications

• Acute eye for detail, strong customer service, and sound judgment.
• Ability to deescalate situations while making guests feel welcomed.
• Comfort with coordinating seating and guest flow.

Responsibilities

• Greets all guests with enthusiasm and makes them feel welcome.
• Ascertains dining needs and preferences.
• Seats guests and manages seating chart using Open Table.
• Monitors activity to optimize seating and dining flow.
• Responds to guest inquiries in a timely, friendly manner.
• Performs opening and closing duties as needed.
• Assists with side work (cleaning, stocking, folding, silverware).
• Supports other team members and departments to maintain positive relationships.

Skills

Verbal communication

Customer service

Conflict resolution

Collaboration

Thoroughness

Professionalism

Job description

Southern Social in Germantown, TN is seeking friendly and enthusiastic greeters to welcome guests and set a positive tone at the table. Hosts seat guests, answer questions about dining options, and help manage the seating chart to ensure smooth flow.

The ideal candidate communicates clearly, delivers excellent customer service, resolves conflicts calmly, and works well with a team. A keen eye for detail and a welcoming presence are essential.