Guest Experience Host: Warm Welcomes and Reservations

La Condesa; Austin (TX); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid time off

Discounts

401K matching

Paid holidays

Employee discounts

Job summary

New Waterloo is seeking a Front of House Host in Austin, TX. You will be the first contact for guests, setting the tone for an exceptional dining experience.

Responsibilities include greeting guests, managing seating and reservations, and collaborating with team members to ensure smooth service. This role requires excellent communication, a welcoming demeanor, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in hospitality or customer service is preferred.
• Excellent communication and ability to resolve conflicts.
• Ability to multitask and work well with team members.

Responsibilities

• Be attentive to the entrance and aware of guests entering and exiting the building.
• Offer greetings to guests upon entering and exiting; make guests feel welcome.
• View guest books before arrival and create guest profiles to enhance experience.
• Coordinate with supervisor to manage reservations and seating plans.
• Escort guests to tables and communicate notes to team members.
• Present menus and answer questions about items; make recommendations on request.
• Maintain warm, inviting atmosphere and keep work areas clean.
• Clean and stock washrooms and work areas according to standards.
• Clear and reset tables and assist with function setup/breakdown.
• Monitor pace of meals to manage turnover and provide accurate wait times.
• Update reservation system with current status of tables.
• Provide directions for parking and local events/experiences.
• Address guest comments promptly and escalate as needed.
• Maintain communication with all departments to meet outlet needs.
• Maintain high level of cleanliness, sanitation, and safety.
• Be available to assist in other areas as needed.

Skills

Customer service

Communication

Conflict resolution

Multitasking

Teamwork

Positive attitude

Job description

New Waterloo is seeking a Front of House Host in Austin, TX. You will be the first contact for guests, setting the tone for an exceptional dining experience.

Responsibilities include greeting guests, managing seating and reservations, and collaborating with team members to ensure smooth service. This role requires excellent communication, a welcoming demeanor, and the ability to multitask in a fast-paced environment.