Guest Experience Host – Warm Welcome & Seamless Seating

Southern Social; Germantown, Northern (TN, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Southern Social in Germantown, TN is seeking friendly and enthusiastic greeters to welcome guests and set the tone for a memorable dining experience.

As a host, you will seat guests, manage the seating chart with Open Table, and monitor dining flow while staying attentive to guest needs and inquiries.

Candidates should have strong communication, customer service, and de-escalation skills to ensure a positive, welcoming environment for all guests.

Qualifications

• Acute eye for detail
• Excellent customer service
• Sound judgment
• Ability to deescalate situations
• Welcoming guest experience

Responsibilities

• Greets all guests with enthusiasm and makes them feel welcome.
• Assesses their dining needs.
• Seat guests and manage the seating chart using Open Table.
• Monitors restaurant activity to determine seating and dining flow.
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Performs opening and closing duties, as needed.
• Assists others with side work including, but not limited to cleaning, stocking, folding, silverware, etc.
• Helps fellow team members and other departments wherever necessary to maintain positive working relationships.

Skills

Verbal communication

Customer service

Conflict resolution

Collaboration

Thoroughness

Professionalism

Job description

Southern Social in Germantown, TN is seeking friendly and enthusiastic greeters to welcome guests and set the tone for a memorable dining experience.

As a host, you will seat guests, manage the seating chart with Open Table, and monitor dining flow while staying attentive to guest needs and inquiries.

Candidates should have strong communication, customer service, and de-escalation skills to ensure a positive, welcoming environment for all guests.