Guest Experience Host: Seating, Reservations & Service

Bally's Corporation; Dover (DE); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Free DART rides

Commuter reimbursements

Job summary

Bally's Corporation in Dover, Delaware, is seeking a friendly restaurant server to greet guests, seat parties, relay compliments and concerns, and provide accurate wait times to ensure smooth service.

You will maintain a neat front-of-house, learn the menu, take drinks, answer phones, manage reservations for large groups, and rotate stations for even workloads. This union-represented role requires weekend/nights availability and ABC certification before starting.

Qualifications

• Union representation terms with Unite Here (in the applicable collective bargaining agreement).
• ABC certification before starting work (required).
• Must be able to work weekends, holidays and nights as needed (required).
• Background check and DE Lottery license required (required).
• Good English communication skills (required).

Responsibilities

• Greet guests as they walk through the door.
• Seat guests and take initial drink orders to ensure speed of service.
• Check reservations and seat guests in a courteous and friendly manner.
• Provide patrons with accurate wait time estimates during busy periods.
• Relays guest compliments and complaints to the supervisor.
• Answer phones and schedule reservations for large parties.
• Maintain a neat, organized front-of-house environment.
• Learn food and beverage menu.
• Rotate seating between stations to ensure even workloads for waitstaff.
• Perform other duties as assigned.

Skills

Customer service

Strong communication

Team player

English proficiency

Education

DE Service License (preferred)

ABC Certification (preferred)

Job description

Bally's Corporation in Dover, Delaware, is seeking a friendly restaurant server to greet guests, seat parties, relay compliments and concerns, and provide accurate wait times to ensure smooth service.

You will maintain a neat front-of-house, learn the menu, take drinks, answer phones, manage reservations for large groups, and rotate stations for even workloads. This union-represented role requires weekend/nights availability and ABC certification before starting.