Guest Experience Host/Premium Seat Sales

LJVM Coliseum; North Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Guest Experience Host to enhance the premium seating experience at live events. This role involves providing exceptional service and hospitality while managing VIP areas and upselling premium inventory. The ideal candidate will possess excellent communication skills, a charismatic personality, and a passion for live entertainment. Join a dynamic team dedicated to creating memorable experiences for guests and fostering a collaborative work environment. If you're ready to engage with patrons and make a difference in the guest experience, this opportunity is perfect for you.

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience in customer service or sales is required.

Responsibilities

• Serve as Guest Experience Host, focusing on premium seating sales.
• Provide excellent service and maintain communication with guests.
• Upsell premium inventory and manage nightly sales goals.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving

Multi-tasking

Organizational skills

Charismatic personality

Customer service experience

Education

High School Diploma or equivalent

Job description

Guest Experience Host/Premium Seat Sales

Venue: Wake Forest Athletics Facilities (Allegacy Field / LJVM Coliseum)

Who are we?

ASM Global is the world's leading venue management company and producer of live event experiences and is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise.

Who are you?

Motivated, driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. Passionate about music and live entertainment and providing an excellent and memorable experience for all fans. At ASM Global, our people embrace these qualities, so if this sounds like you then please read on!

The Role:

• Serve as Guest Experience Host at Allegacy Field / LJVM Coliseum with a focus on selling premium seating and VIP experience options on the night of an event.
• Provide excellent service and hospitality to our guests.
• Maintain constant communication with staff and guests to ensure that they receive highly personalized service.

Responsibilities:

• Upsell available premium inventory to event attendees.
• Manage inventory and contribute to a nightly sales goal.
• Provide general venue information to all concert attendees regarding the event, such as start times, venue amenities, wayfinding assistance, etc.
• Recognize VIP clients to instill appreciation for their membership and patronage.
• Recognize Wake Forest University donors, ASM Global executives, and key artist/event personnel (i.e. tour manager).
• Coordinate operations on night of shows and games with management, catering staff, servers and security.
• Build relationships with customers in an effort to anticipate their needs.
• Provide oversight throughout the event of VIP areas to ensure guests are receiving highly personalized service at all times.
• Communicate effectively with the current audience to instill comfort in all guests.
• Maintain professional grooming standards.

Qualifications:

• Excellent communication and interpersonal skills.
• Well spoken and personable.
• Ability to problem solve, multi-task and be well-organized.
• Charismatic and a people person.
• Confident and excited to engage with patrons.
• Ability to take charge, think outside the box and come up with creative solutions to problems as they arise.

Requirements:

• High School Diploma or equivalent.
• Experience in selling or customer service.
• A flexible schedule.

Physical Demands/Working Environment:

• Fast-paced, often loud and stressful, low light with occasional strobe light and laser use.
• Extended periods of prolonged standing and working on your feet.
• Must be able to lift or move up to 25 lbs using proper lifting techniques.
• Must be able to climb stairs frequently throughout the event.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
ASM Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.