Guest Experience Host — Part-Time, Brooklyn

Troon; New York (NY); Hybrid; USD 25,000 - 30,000; Part time

Job summary

Golfzon Social Brooklyn is hiring a part-time Starter/Host in Brooklyn, NY. The role focuses on creating a positive first impression, greeting Guests, managing wait times, and guiding Guests to their tables with a smooth handoff to service staff.

Applicants should be upbeat, able to multitask, and knowledgeable about menu items, prices, and promotions. ServSafe/TIPS certification may be preferred.

Qualifications

• Greet Guests warmly and escort to dining area.
• Inform Guests of wait times and manage reservation lists.
• Ensure smooth handoff to service staff by communicating guest needs.
• Maintain cleanliness and appearance of service areas.
• Be knowledgeable about menu items, prices and promotions.

Responsibilities

• Greet Guests upon arrival and present menus.
• Enter Guest names into the computer system and manage guest lists.
• Seat Guests and monitor seating flow and wait times.
• Assist with side work and support service staff as needed.
• Maintain standards of appearance and cleanliness in service areas.

Skills

Guest service

Hospitality

Multitasking

POS system

Microsoft Office

English communication

Education

High school diploma or GED

Tools

POS system

Job description

Golfzon Social Hoyt
Brooklyn, NY 11201, USA

Description

Golfzon Social Hoyt, located in Brooklyn, NY, is pleased to announce an excellent career opportunity for a part-time Starter/Host! We are seeking a motivated individual who is interested in contributing to a positive experience for our members and guests while continuing to grow their knowledge of golf club operations. As an associate of Troon, you will contribute to a global leader in golf and community management.

Compensation:

$20.00 - $21.00 per hour

Summary:

Presents a positive first impression of the restaurant’s friendliness, excellent service and high standards. This person greets Guests upon arrival, informs Guests of their wait time, monitors a waiting list, enters Guest names into the computer system, shows Guests to their table and bids Guests farewell as they leave. This person continuously monitors guest needs and the workflow of the restaurant and communicates progress with leaders.

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff.
• Controls the flow of work in the room by seating guests in station rotation while maintaining guest lists and following and enforcing check issue procedures.
• Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
• Maintains reservation book, takes incoming telephone calls, notes reservations and special requests by guests.
• Remains knowledgeable of all menu items, prices and general service procedures.
• Issues dining charges by verifying memberships or paying guests. Identifies membership status and apply discounts accordingly.
• Responsible for standards of appearance and cleanliness in all service areas and ensures restrooms are clean, stocked and orderly
• Remains visible on the dining room floor, and is easily accessible to guests, staff and management.
• Checks all tables daily, before service to ensure proper settings.
• Assists with side work and/or assisting service staff with bussing tables, taking cocktail orders, etc.
• Works with servers, kitchen and bar staff before, during and after meal service periods to execute a “Member/Guest Comes First” approach.
• Communicates guest requests and concerns to the department manager.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be upbeat, outgoing and positive and possess a strong ability to multitask.

Preferred Requirements:

• 1+ years prior experience preferred
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment

Physical Demands:

Frequently stands, walks, talks and hears. Occasionally sits, reaches with arms and hands, tastes, smells, climbs, balances, stoops, kneels, crouches or crawls. Occasionally uses hands. Regularly lifts up to 10 30 pounds. Occasionally works in outdoor weather conditions. Noise level is moderate.

Certificates/Licenses:

ServSafe Certified (Food Handler & Alcohol) or TIPS equivalent.

Job Knowledge, Skill, and Ability Preferences

Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).

Must be able to carry natural conversation with Guests without sounding scripted or intrusive.

Meets state age requirements for handling alcoholic beverages.

Working knowledge of POS system.

Working knowledge of Microsoft Office applications.

Attention to cleanliness and safety.

Must have legible handwriting.

Patience and customer-oriented approach.

Must be able to read menus.

Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance.

Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers, etc.

Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests.

Excellent people skills with a friendly attitude.

Responsible and trustworthy

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits – Medical (if determined by the ACA measurement)
• Retirement Benefits – 401(k) with employer match (19 years of age and older)

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.