Guest Experience Host – Oceanfront Resort Dining

The Sanderling; Kitty Hawk (NC); On-site; USD 16,531 - 24,796; Full time

Job summary

The Sanderling Resort is seeking a Host for Theodosia, the resort's signature dining experience. You will warmly greet guests, manage reservations in OpenTable, seat guests according to floor plans, and maintain a welcoming front-of-house presence.

Collaborate with servers and supervisors to ensure smooth service, communicate wait times, assist with walk-ins during peak periods, and uphold safety and cleanliness standards while representing EOS Hospitality and the resort.

Qualifications

• Previous host or customer service experience preferred.
• Strong communication and organizational skills.
• Ability to multitask and manage guest flow effectively.
• Professional appearance and demeanor.
• Strong hospitality mindset and guest-first attitude.
• Ability to remain composed under pressure.
• Available and willing to work flexible hours including weekdays and weekends.

Responsibilities

• Greet all guests warmly and professionally upon arrival.
• Manage reservations using the restaurant reservation system, ensuring accuracy of guest information, special requests, and notes.
• Seat guests according to established floor plans and section rotations.
• Communicate table status clearly with Servers and Supervisors.
• Provide accurate wait times and manage guest expectations during peak periods.
• Answer phone calls professionally and assist guests with reservations and general inquiries.
• Maintain cleanliness and organization of host stand, lobby, and entrance areas.
• Monitor dining room flow and communicate pacing updates to leadership.
• Assist in managing walk-in guests during high-volume periods.
• Maintain up-to-date knowledge of menus, hours of operation, and restaurant features.
• Assist with menu distribution and collection when appropriate.
• Support guest recovery efforts by escalating concerns to appropriate leadership.
• Participate in daily pre-shift meetings to review reservations, VIP guests, and operational focuses.
• Assist with opening and closing procedures including system setup, report review, and workstation organization.
• Demonstrate teamwork by assisting other front-of-house team members as needed.
• Understand and use safe work practices including Emergency Procedures and workplace safety standards.
• Attend meetings and training sessions as required.
• Comply with all policies outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform standards, anti-harassment policy, and workplace conduct.

Skills

Customer service

Communication

Organization

Multitasking

Professional appearance

Hospitality mindset

Flexible hours

Job description

The Sanderling Resort is seeking a Host for Theodosia, the resort's signature dining experience. You will warmly greet guests, manage reservations in OpenTable, seat guests according to floor plans, and maintain a welcoming front-of-house presence.

Collaborate with servers and supervisors to ensure smooth service, communicate wait times, assist with walk-ins during peak periods, and uphold safety and cleanliness standards while representing EOS Hospitality and the resort.