Guest Experience Host — Lobby & Operations

The Charleston Place; Charleston (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

The Charleston Place in Charleston, SC is seeking a versatile candidate for the Lobby Host and Operations Host positions. This role requires interaction with guests in person and via phone to ensure exceptional service standards are met. Your ability to multitask and provide a professional appearance is essential for success in this dynamic environment.

Enjoy the flexibility of working in various capacities while contributing to the hotel’s reputation for excellence. Applicants with customer service experience in a luxury setting are encouraged to apply.

Qualifications

• Comfortable engaging with people face-to-face and via phone.
• Enjoy strategic and structured tasks.
• Ability to multitask and stay calm under pressure.

Responsibilities

• Monitor guest activity at hotel entrance.
• Assist guests with check-ins and check-outs.
• Pre-register guests and assist in-house guests.

Skills

Customer service experience in luxury environment

Excellent communication skills

Ability to multitask

Fluency in English

Tools

Property management systems

Job description

The Charleston Place in Charleston, SC is seeking a versatile candidate for the Lobby Host and Operations Host positions. This role requires interaction with guests in person and via phone to ensure exceptional service standards are met. Your ability to multitask and provide a professional appearance is essential for success in this dynamic environment.

Enjoy the flexibility of working in various capacities while contributing to the hotel’s reputation for excellence. Applicants with customer service experience in a luxury setting are encouraged to apply.