Guest Experience Host: Front Desk & Reservations

BarFly; Detroit (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Flexible scheduling

Employee food discounts

Training and growth

Job summary

HopCat in Detroit, MI is seeking a Front Desk host who warmly welcomes guests, manages the flow of the restaurant, and communicates clearly from arrival to departure. You’ll maintain reservations and waitlists in OpenTable, seat guests, note celebrations, and coordinate with servers and managers.

Previous restaurant experience is helpful but not required, and flexible availability is needed. HopCat offers competitive pay, flexible scheduling, employee discounts, and opportunities for growth

Qualifications

• Previous restaurant or customer-service experience is preferred but not required.
• Comfort using tablets, reservation platforms, and restaurant technology.
• Strong verbal communication and the ability to manage several priorities at once.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Manage reservations, the waitlist, and seating through OpenTable.
• Seat guests according to rotation, table readiness, and manager direction.
• Recognize celebrations and communicate special occasions.
• Maintain accurate communication with servers, bussers, and managers.
• Answer phones and assist with common guest questions.
• Route large-party and event inquiries to management.
• Assist with takeout and other guest-service needs when assigned.

Skills

Warmth

Organization

Clear communication

Situational awareness

Composure

Accuracy

Problem-solving

Teamwork

Tools

OpenTable

Reservation platforms

Restaurant technology

Job description

HopCat in Detroit, MI is seeking a Front Desk host who warmly welcomes guests, manages the flow of the restaurant, and communicates clearly from arrival to departure. You’ll maintain reservations and waitlists in OpenTable, seat guests, note celebrations, and coordinate with servers and managers.

Previous restaurant experience is helpful but not required, and flexible availability is needed. HopCat offers competitive pay, flexible scheduling, employee discounts, and opportunities for growth