Guest Experience Host | Flexible Schedule & Benefits

Advanced Hospitality; Newington (CT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Dental Insurance

Flexible schedule

Health insurance

Paid sick time

Referral program

Vision insurance

Weekly Pay

Job summary

Sally’s Apizza, renowned for its New Haven Style Apizza since 1938, is expanding our locations and corporate team nationwide. We’re seeking a Host to welcome guests, seat them, present menus, and provide a high level of hospitality in our dining rooms.

As a Host, you will greet guests, manage reservations and seating, answer questions, and ensure outstanding service while maintaining a clean and organized host station.

Qualifications

• Strong customer service skills.
• Knowledge of the menu.
• Ability to communicate basic food preparation.

Responsibilities

• Provide exceptional service at all times by following Sally’s Steps of Service.
• Greet guests in a warm and friendly manner as they arrive, setting the stage for an outstanding dining experience.
• Maintain an organized seating chart to optimize table turnover and ensure efficient service.
• Engage in conversation with guests to ensure they are comfortable while waiting.
• Communicate wait times with guests, putting them on a waiting list as necessary.
• Manage reservations, including taking bookings over the phone, or in person.
• Answer phone for take-out orders, and incoming guest queries.
• Escort guests to their tables, provide menus and answer any initial questions.
• Demonstrate a thorough knowledge of the menu.
• Receive and record guests’ dining reservations.
• Provide great customer service.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Complete any and all side work assigned in a timely manner.
• Restroom checks throughout service.
• Maintain a clean and sanitary host station and lobby area.
• Assist in maintaining a clean and sanitary workplace.
• Adhere to all company policies, procedures, and sanitation guidelines.

Skills

Customer service

Menu knowledge

Food prep basics

Job description

Sally’s Apizza, renowned for its New Haven Style Apizza since 1938, is expanding our locations and corporate team nationwide. We’re seeking a Host to welcome guests, seat them, present menus, and provide a high level of hospitality in our dining rooms.

As a Host, you will greet guests, manage reservations and seating, answer questions, and ensure outstanding service while maintaining a clean and organized host station.