Guest Experience Host (Evenings & Weekends)

B&B Theatres; Ankeny (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

B&B Theatres in Ankeny, IA is seeking a Host/Hostess to warmly welcome guests, manage seating, provide menu information, and help ensure a smooth and hospitable dining experience. This role emphasizes guest satisfaction, close collaboration with servers and kitchen staff, and maintaining a clean, organized host stand and lobby area during evening, weekend, and holiday shifts.

Candidates should be at least 16, have a friendly personality, strong communication, and the ability to work well

Qualifications

• Must be at least 16 years old.
• Positive attitude and excellent communication skills.
• Neat appearance and engaging, friendly personality.
• Efficient, observant, knowledgeable, and personable.
• Previous experience in a customer service role within a fast-paced environment is highly desirable.

Responsibilities

• Greet and welcome guests promptly and courteously upon arrival.
• Manage guest seating and reservations efficiently, coordinating table assignments to optimize flow.
• Communicate with servers, kitchen staff, and management to ensure smooth service and guest satisfaction.
• Maintain cleanliness and organization of the host stand, lobby, and entrance areas.
• Assist with guest inquiries, concerns, or special requests in a professional and friendly manner.
• Monitor wait times and manage guest expectations, providing accurate updates as needed.
• Work collaboratively with team members to support overall restaurant operations.
• Perform other duties as assigned to ensure excellent guest experience and smooth operations.

Skills

Customer service

Communication

Professional demeanor

Multitasking

Teamwork

Job description

B&B Theatres in Ankeny, IA is seeking a Host/Hostess to warmly welcome guests, manage seating, provide menu information, and help ensure a smooth and hospitable dining experience. This role emphasizes guest satisfaction, close collaboration with servers and kitchen staff, and maintaining a clean, organized host stand and lobby area during evening, weekend, and holiday shifts.

Candidates should be at least 16, have a friendly personality, strong communication, and the ability to work well