Guest Experience Host - Dining & Reservations

Cantwell's Tavern; Odessa (DE); On-site; USD 17,000 - 24,000; Full time

Job summary

Cantwell's Tavern in Odessa, Delaware is seeking a friendly Host to welcome guests, seat them, and help ensure an exceptional dining experience. You will organize the floor plan, manage reservations and waitlists, and greet customers with a warm smile while keeping the host stand neat.

Responsibilities include greeting and seating guests, presenting menus, communicating guest needs to servers and staff, providing accurate wait times, answering the phone, and occasionally making popcorn.

Qualifications

• Friendly and customer-focused personality.
• Ability to articulate greetings and farewells to guests, as well as understand requests for assistance.
• Clear communication of guests’ needs to Servers, Bussers, Managers, etc.
• Previous restaurant hosting or serving experience preferred, not required.

Responsibilities

• Greet guests and seat them at tables or in waiting areas.
• Provide guests with menus.
• Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Inform guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff.
• Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate.
• Answer the phone.
• Keep the host stand neat, tidy, and presentable for guests.
• Make Popcorn

Skills

Customer service

Communication skills

Organizational skills

Phone etiquette

Job description

Cantwell's Tavern in Odessa, Delaware is seeking a friendly Host to welcome guests, seat them, and help ensure an exceptional dining experience. You will organize the floor plan, manage reservations and waitlists, and greet customers with a warm smile while keeping the host stand neat.

Responsibilities include greeting and seating guests, presenting menus, communicating guest needs to servers and staff, providing accurate wait times, answering the phone, and occasionally making popcorn.