Guest Experience Host

IHOP; Euless (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Workstream is seeking a cheerful host/hostess for IHOP in Euless, TX. You will greet guests promptly, seat them when a table becomes available, and help ensure a courteous, high‑quality dining experience.

Responsibilities include rotating stations to maintain service quality, handling guest complaints politely when needed, answering calls, coordinating To‑Go orders, and keeping waiting lists and restrooms clean and stocked to support a smooth guest flow.

Responsibilities

• Greet guests within 30 seconds and seat them as tables become available.
• Rotate station seating to maintain service quality.
• May handle guest complaints and invite them to return.
• Answer the telephone, take messages, and complete all To Go orders.
• Maintain a waiting list as necessary.
• Check restrooms hourly to ensure cleanliness and stock.

Job description

SUMMARY

Greet and seat guests promptly, cheerfully, and courteously. Make every effort to ensure the quality of the guest’s dining experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These include the following:

Develop and maintain professional functional working relationships with IHOP employees and guests.

Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table is available.

Rotate station seating to ensure the quality of guest service.

May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.

Answer the telephone, take messages, and take and complete all To Go orders.

Maintain a waiting list as necessary.

Check restrooms hourly to ensure proper stock levels and cleanliness.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly is required to stand, walk, and talk, hear, and be aware of surroundings. The employee frequently is required to use hands to finger, handle, or feel objects, tools or controls. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee occasionally must lift and/or move up to 25 pounds.

Brand Intro: Join the Team Behind a Groundbreaking Dining Experience!
We're bringing together two iconic brands—Applebee’s and IHOP—under one roof to create a one-of-a-kind restaurant concept. Guests can enjoy IHOP’s world-famous breakfast favorites and Applebee’s craveable casual dining and bar offerings, all in one convenient location. With two distinct dining areas, this innovative setup offers the best of both worlds in a single visit.
Be part of a team that’s redefining how people dine out. If you’re passionate about hospitality, love working in a dynamic environment, and want to be part of something truly unique, we’d love to meet you!