Guest Experience - Guest Experience Host PT

Nashville SC; Nashville (TN); On-site; USD 20,664 - 27,552; Part time

Job summary

Nashville SC is looking for part-time Guest Experience Hosts to enhance matchday experiences at GEODIS Park. The role involves assisting guests at entry points, securing gates, and providing information on stadium policies.

Ideal candidates enjoy customer interactions and are available for events throughout the season. This position offers a chance to be part of a growing soccer community in Nashville, paving the way for a welcoming environment for all fans.

Qualifications

• Must be available for 6-8 hours, 15-20 times per year.
• Enjoy speaking and interacting with others.
• Able to stand or walk throughout an event.

Responsibilities

• Act as a frontline representative assisting guests.
• Secure gates and access points.
• Direct fans and communicate stadium policies.
• Respond to guest concerns respectfully.

Skills

Communication skills

Teamwork

Customer service

Job description

About Nashville SC & GEODIS ParkNashville Soccer Club is more than a team—it’s a family. We’re passionate about our community, the sport of soccer, and creating a positive culture for associates and fans alike. Based in America’s “It City,” Nashville SC has quickly become one of the fastest-growing soccer hubs, highlighted by world-class events and the opening of GEODIS Park in 2022—the largest soccer‑specific stadium in Major League Soccer.Nashville SC is seeking part‑time Guest Experience Hosts to be the frontline representatives who create memorable matchday experiences and ensure every fan feels welcome at GEODIS Park.

RESPONSIBILITIES:

• Act as a frontline representative assisting with guests and staff at all entry points of the stadium
• Secure gates and access points to ensure guests do not enter without an appropriate ticket/credential
• Direct fans around facility and communicate stadium policies to guests
• Affectively answer guest questions with regards to wayfinding and assisting with mobile ticketing
• Understand the Stadium layout and policies and procedures
• Respond to guest concerns in a respectful and calm manner and appropriately elevate issues
• Assist with stadium set‑up procedures; including checking assigned areas, checking elevators, delivering documents and equipment such as radios, tablets, ISS devices, etc.
• Supervisory positions available

QUALIFICATIONS:

• Available for 6-8 hours, 15-20 times per year, and available to attend all necessary in‑person and virtual training as a prerequisite for employment.
• Must enjoy speaking and interacting with others in a warm, and respectful manner.
• Able to stand, walk or walk up and down stairs throughout an event.
• Must enjoy helping others and working within a team environment.
• Proactive in seeking out positive interactions with both guest and coworkers and interested in maintaining those positive relationships.