Guest Experience Front Desk Agent – Dynamic Hospitality

Davidson Hospitality Group; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hospital Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

24/7 Teledoc service

Pet Insurance

Job summary

Davidson Hospitality Group is seeking a Front Desk Agent for FORTH Hotel and Club in Atlanta. You will be the first friendly face, handling check-ins, guest inquiries, and local recommendations to ensure an exceptional stay.

You’ll thrive in a fast-paced environment, delivering intuitive service and solutions while coordinating with other departments to fulfill guest requests and maintain smooth operations across the front desk.

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience necessary.
• Exceptional communication skills.
• Very good computer skills.
• Ability to work flexible hours including weekends and holidays.
• Strong problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Experience in customer service is preferred.
• Knowledge of hotel or resort operations is a plus.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Skills

Cash handling

Communication

Computer skills

Multitasking

Customer service

Problem-solving

Flexibility

Hospitality operations

Education

High school diploma or equivalent

Job description

Davidson Hospitality Group is seeking a Front Desk Agent for FORTH Hotel and Club in Atlanta. You will be the first friendly face, handling check-ins, guest inquiries, and local recommendations to ensure an exceptional stay.

You’ll thrive in a fast-paced environment, delivering intuitive service and solutions while coordinating with other departments to fulfill guest requests and maintain smooth operations across the front desk.