Guest Experience Front Desk Agent

The Post Oak; Galveston (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Multiple benefit plans to suit your需要?

Paid Time Off

401K

Opportunities for advancement

Positive and respectful work culture

Job summary

The Post Oak in Galveston, TX is seeking a Front Desk Agent to welcome guests and provide friendly, professional service. You will check in guests, handle payments, and resolve billing discrepancies to ensure a smooth stay.

The role requires high-volume customer service experience and at least 1 year of front desk hotel experience. Benefits include multiple plans and employee discounts; paid time off and 401K are offered.

Qualifications

• Prior high-volume customer service experience.
• High school diploma or GED required.
• 1 year hotel front desk experience strongly preferred.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information
• Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel
• Print and process routine reports and may assist in the training of new departmental employees
• Promote positive public/employee relations at all times
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints
• Assist other departments with requirements they may have pertinent to hotel guests
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Performs any other duties as assigned

Skills

Customer service

Education

High school diploma or GED

1 year hotel front desk experience

Job description

The Post Oak in Galveston, TX is seeking a Front Desk Agent to welcome guests and provide friendly, professional service. You will check in guests, handle payments, and resolve billing discrepancies to ensure a smooth stay.

The role requires high-volume customer service experience and at least 1 year of front desk hotel experience. Benefits include multiple plans and employee discounts; paid time off and 401K are offered.