Guest Experience Front Desk Agent

Wild Rose Entertainment; Emmetsburg (IA); On-site; USD 33,062,000 - 38,573,000; Full time

Job summary

Wild Rose Casino & Hotel in Emmetsburg, IA is seeking a Hotel Front Desk staff member to deliver exceptional guest service at check-in and throughout the stay.

Responsibilities include greeting guests, registering rooms, answering phones, handling cash and card transactions, and providing information on hotel services and location. The role is full-time with competitive hourly pay and benefits where available.

Qualifications

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Other duties as assigned

Skills

Guest service

Cash handling

Phone etiquette

Check-in procedures

Tools

POS system

Job description

Wild Rose Casino & Hotel in Emmetsburg, IA is seeking a Hotel Front Desk staff member to deliver exceptional guest service at check-in and throughout the stay.

Responsibilities include greeting guests, registering rooms, answering phones, handling cash and card transactions, and providing information on hotel services and location. The role is full-time with competitive hourly pay and benefits where available.