Guest-Experience Food Runner - Fast, Precise Service

ZippyApp - Recruitment Marketing; Seven Isles (FL); On-site; USD 24,000 - 36,000; Full time

Job summary

Falsetto Hospitality is seeking a Food Runner to join our team at Caviar Club. The Food Runner delivers dishes accurately and promptly, acts as a bridge between the kitchen and service staff, and ensures guests receive warm, knowledgeable service.

The role requires strong menu knowledge, effective communication, maintaining expo area cleanliness, and adherence to safety and allergy protocols. Flexible, reliable attendance is essential for Caviar Club's six-day schedule.

Qualifications

• Deliver food from the kitchen to guests quickly, accurately, and professionally.
• Assist with table setup by delivering tableware, silverware, and napkins when needed.
• Ensure all food is served following quality and safety standards, correct temperature and presentation.
• Check in with guests, refill water, and relay requests to the Captain.

Responsibilities

• Deliver food from kitchen to guests quickly, accurately, and professionally.
• Assist Captains and Server Assistants with table setup by delivering appropriate tableware, silverware, and napkins when needed.
• Ensure all food is served according to restaurant quality and safety standards, including proper temperature and presentation.
• Check in with guests when appropriate, refill water, and communicate additional requests to the Captain.
• Ensure each table is properly set and prepared before delivering food.
• Verify table and seat numbers before leaving the expo station by confirming them with the Expeditor or Chef.
• Present each dish to the guest by describing the item and answering questions regarding ingredients or menu preparation.
• Communicate guest requests or feedback promptly to the appropriate service team members.
• Inspect the cleanliness of the expo station at the beginning of each shift and notify management of any issues.
• Set up, restock, and prepare the expo station for service, shift changes, and closing.
• Maintain the cleanliness and organization of the expo station throughout the shift.
• Develop and maintain knowledge of all menu items, ingredients, and preparation methods.
• Ensure all necessary tableware, condiments, and serving utensils are stocked and readily available.
• Polish serving utensils, glassware, and other service items as needed.
• Ensure clean towels and sanitation supplies are readily available throughout service.
• Keep the expo area clean, organized, and free of unnecessary items at all times.
• Clean and sanitize all assigned work areas at the conclusion of each shift.
• Complete all daily opening and closing side work assigned by management.
• Follow all allergy protocols and treat guest allergies with the highest level of care and attention.
• Comply with all safety, sanitation, and handwashing procedures.
• Attend all scheduled meetings and training sessions while offering suggestions for continuous improvement.
• Assist other departments whenever needed to maintain exceptional guest service standards.
• Maintain consistent and reliable attendance. Caviar Club operates on a six-day-per-week schedule, making dependable attendance essential.

Job description

Falsetto Hospitality is seeking a Food Runner to join our team at Caviar Club. The Food Runner delivers dishes accurately and promptly, acts as a bridge between the kitchen and service staff, and ensures guests receive warm, knowledgeable service.

The role requires strong menu knowledge, effective communication, maintaining expo area cleanliness, and adherence to safety and allergy protocols. Flexible, reliable attendance is essential for Caviar Club's six-day schedule.