Guest Experience Food Runner | Fast, Friendly Service

Hotel Leveque; Des Moines (IA); On-site; USD 17,047 - 24,280; Full time

Job summary

First Hospitality is hiring as a Food Runner / Busser. The role supports guest satisfaction by delivering food and beverages promptly, clearing tables, and maintaining a welcoming dining environment. The position requires strong communication and teamwork in a fast-paced hotel setting.

Starting at $15.00 per hour, the job emphasizes guest interaction, awareness of menu offerings, and collaboration with servers, bartenders, cooks, and managers to ensure smooth service.

Qualifications

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Excellent verbal and written communication skills.
• Ability to stand for long periods.
• Ability to bend, reach, pivot, and stoop repeatedly.

Responsibilities

• Assist in preparing the restaurant by cleaning and stocking as needed.
• Proactively obtain necessary supplies from storage areas and prep for use.
• Retrieve guest food and/or beverage orders and deliver to the guest accurately and efficiently.
• Provide each guest an individualized greeting using charisma and stylized communication.
• Know the current food and beverage offerings and answer questions or make recommendations.
• Notify bar and kitchen staff of special requests and work with the team to meet expectations.
• Maintain cleanliness of restaurant spaces to be inviting and accommodating.
• Clear unneeded items from tables during and after dining.
• Dispose of trash and deliver used dish- and bar-ware to the appropriate location.
• Communicate with restaurant staff and management to ensure quality guest experiences.

Skills

Communication skills

Endurance

Language comprehension

Job description

First Hospitality is hiring as a Food Runner / Busser. The role supports guest satisfaction by delivering food and beverages promptly, clearing tables, and maintaining a welcoming dining environment. The position requires strong communication and teamwork in a fast-paced hotel setting.

Starting at $15.00 per hour, the job emphasizes guest interaction, awareness of menu offerings, and collaboration with servers, bartenders, cooks, and managers to ensure smooth service.