Guest Experience & Events Lead

Crimson Lane Vineyards; Linden (VA); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Compensation commensurate with experience

Employee wine discount

Paid onboarding and continued wine education

Job summary

A boutique winery in Virginia is seeking a Guest Experience & Events Coordinator. This role involves managing guest inquiries, coordinating bookings, and providing exceptional customer service. You will act as the primary contact for guests, ensuring a seamless experience. Ideal candidates have 2+ years in luxury hospitality, strong communication skills, and proficiency in Microsoft Office. Weekend availability is required. Perks include a competitive salary and employee wine discounts.

Qualifications

• 2+ years experience in high-touch customer service roles preferred.
• Experience managing high volume emails and phone inquiries.

Responsibilities

• Manage primary inbox and phone line for guest interactions.
• Coordinate custom itineraries and manage bookings.
• Assist with on-site private events to ensure seamless delivery.

Skills

Strong communication skills

Problem-solving abilities

Attention to detail

Proficiency in Microsoft Office/Google Workspace

Tools

Reservation platforms (Tock, OpenTable)

Winery CRMs (WineDirect, Commerce7)

Job description

A boutique winery in Virginia is seeking a Guest Experience & Events Coordinator. This role involves managing guest inquiries, coordinating bookings, and providing exceptional customer service. You will act as the primary contact for guests, ensuring a seamless experience. Ideal candidates have 2+ years in luxury hospitality, strong communication skills, and proficiency in Microsoft Office. Weekend availability is required. Perks include a competitive salary and employee wine discounts.