Guest Experience Duty Manager

InterContinental Hotels Group; Tamuning (GU); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401k plan with company match

Paid Time Off

Employee discounts

Job summary

InterContinental Hotels Group is seeking a Duty Manager/Guest Experience for their Crowne Plaza in Guam, Tamuning. This entry-level management position involves overseeing hotel operations while ensuring excellent guest service. Responsibilities include managing staff performance, handling guest issues, conducting inspections, and ensuring compliance with procedures. Applicants should have some college education and at least three years of experience in a supervisory or management capacity. The salary ranges from $32,000 to $36,000 per annum. Competitive benefits included.

Qualifications

• At least 3 years of experience managing guest services in a resort environment.
• Must have full knowledge of the guest service and some supervisory training/experience preferred.
• Fluent in English (speaking, listening, reading and writing).

Responsibilities

• Drive recruitment and maintain a climate that attracts quality talent.
• Ensure guest issues are logged and handled with empathy.
• Conduct routine inspections of hotel's outlets and public areas.

Skills

Communication skills

Problem solving

Analytical skills

Interpersonal skills

Education

Some college required

Job description

InterContinental Hotels Group is seeking a Duty Manager/Guest Experience for their Crowne Plaza in Guam, Tamuning. This entry-level management position involves overseeing hotel operations while ensuring excellent guest service. Responsibilities include managing staff performance, handling guest issues, conducting inspections, and ensuring compliance with procedures. Applicants should have some college education and at least three years of experience in a supervisory or management capacity. The salary ranges from $32,000 to $36,000 per annum. Competitive benefits included.