Catering & Events Manager

IHG Hotels & Resorts; Tamuning (GU); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401k plan with company match

Paid time off

Employee discounts

Job summary

IHG Hotels & Resorts is seeking a Catering & Event Manager for our Guam property. In this role, you'll manage and coordinate social events, negotiate terms, and work closely with the sales team to ensure client satisfaction.

This position requires at least 3 years of experience in Catering & Events Sales at a full service hotel and offers a competitive benefits package including health insurance and a 401k plan. Join us and become part of the global IHG family!

Qualifications

• At least 3 years of experience in Catering & Events Sales in a Full Service Hotel.
• Eligible to work on Guam without restrictions.

Responsibilities

• Support the Sales & Marketing Team in managing events.
• Negotiate prices and confirm requirements with clients.
• Perform administrative duties and follow up with clients.
• Deliver service standards and resolve guest requests.
• Maintain client files and monitor event details.

Skills

Catering & Events Sales experience

Negotiation skills

Administrative skills

Customer service

Team coordination

Job description

Job Status and Requirements

• Local hire: candidates must have at least 3 years of experience in Catering & Events Sales in a Full Service Hotel.
• Eligible to work on Guam, USA without restrictions: US Citizens, US Permanent Residents, or valid work visa.
• Residents of the Federated States of Micronesia (FSM) are also eligible.
• This position is not eligible for a Relocation Package and is not a US Work Visa Sponsor.

Role Overview

As a Catering & Event Manager, you’ll support the Sales & Marketing Team to manage and coordinate social events and group activities booked through the sales department. The role is a mix of reactive sales and proactive event planning.

People

• Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
• Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, addenda, confirmation of pricing, group resumes, and/or banquet event order.
• Work with the sales team to service and solicit new business.
• Up-sell client events and manage function space and room block inventory as assigned.
• Assist in the implementation of the hotel’s catering and conference strategy.
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
• Answer phones and route to appropriate sales staff, handling mail, faxes, etc.
• Provide direct, indirect coaching to subordinates if any team members.

Financial

• Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements.
• Regularly follow up with clients and maintain accurate and updated information.
• Perform administrative duties such as typing proposals, letters, contracts, etc.; collect data, update databases, and complete departmental monthly reports.
• Conduct relative sales calls to target segment as per the sales plan set up by the Director of Sales & Marketing or direct reporting line.
• Prepare relative reports as required by the Director of Sales & Marketing or direct reporting line.

Guest Experience

• Deliver Crowne Plaza Brand Promise and Service Signatures in your daily work.
• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
• Promote team work and quality service through daily communication and coordination with other departments.
• Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
• May coordinate outside vendor service needs (floral displays, audio/visual, etc.) where appropriate; regularly follow up to ensure set-up requirements meet client needs.

Responsible Business

• Raise the awareness and reputation of your hotel and the brand locally.
• Be responsible in keeping the property safe and secure, participate in any resort activity related to Fire Life safety.
• Perform other ad-hoc duties – unexpected moments which may be assigned by management when we have to pull together to get a task done.
• Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
• Work in a timely manner to execute and distribute all Banquet Event Orders (BEO) and contracts as designated by sales.
• Conduct hotel and banquet facility tours and entertain qualified clients in accordance with company and property policies.
• Maintain client files and update information daily in accordance with established departmental policies and procedures.

What We Offer

In return we’ll provide a competitive financial and benefits package which may include health (medical, dental & vision) insurance, a 401k plan with company match, paid time off, and employee discount. A chance to become part of the global IHG family – opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.