Guest Experience Doorman & Security Specialist

LaCoco's Pizza; Chicago (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

LaCoco's Pizza in Chicago is seeking a professional doorman to be the first and last point of contact for guests. You will greet patrons, verify IDs for age compliance, and help with event setup and information dissemination.

The role emphasizes a calm, friendly demeanor, strong customer service skills, and the ability to handle difficult guests with de-escalation techniques. Join a team focused on safety and guest experience.

Qualifications

• Must be 25+ years old as requested in the job posting.
• Friendly, customer-service oriented approach with a calm demeanor.
• Experience in security or crowd-control is preferred.
• Ability to greet guests and provide information about events.

Responsibilities

• Greet and welcome customers in a warm, professional, and friendly manner.
• Scan IDs to verify age; enforce entry rules.
• Direct guests and provide information about events.
• Assist with setup and breakdown of events as needed.
• Patrol restaurant to ensure guest safety and respond to disturbances.
• Prepare incident reports when necessary; enforce safety rules.
• Maintain cleanliness and order in the entrance area.
• Remain calm and professional when dealing with difficult patrons.
• Stand for long periods and handle occasional lifting of objects.

Skills

Customer service

Communication skills

De-escalation

Professional demeanor

Job description

LaCoco's Pizza in Chicago is seeking a professional doorman to be the first and last point of contact for guests. You will greet patrons, verify IDs for age compliance, and help with event setup and information dissemination.

The role emphasizes a calm, friendly demeanor, strong customer service skills, and the ability to handle difficult guests with de-escalation techniques. Join a team focused on safety and guest experience.